Nur Ellesya Binte Hisham
Summary
I am currently a student and am a results-driven learner with passion for continuous improvement and academic excellence. I am able to easily adapt to new challenges and contribute effectively to team efforts. I am also a reliable and flexible person, with strong skills in critical thinking and collaboration. I enjoy being creative as it allows me to be who i am without limitations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Assistant
Typo, Cotton On Group
08.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Cashier
NTUC Fairprice
01.2024 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
Customer Service Officer
Shaw Theatres
01.2023 - 08.2023
- Ushering and making sure customers are not allowed in if show is above their age rating
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered prompt service to prioritize customer needs.
Education
Human Resource With Physcology
Republic Polytechnic
Woodlands04-2027
NITEC - Business Services
ITE College Central
AMK01-2023
GCE ‘N’ Level -
CHIJ Secondary School
Toa Payoh01.2021
Skills
- Cash handling
- Goal oriented
- Customer service
- Positive attitude
- Willingness to learn
Certification
Porsche – United Women Singapore Bursary Fund (2023)
Keppel Care Foundation Merit Bursary Award -ITE College Central (2023)
Overseas Institution Elective Program (Best Entrepreneurship Award 2022) -ITE College Central (2022)
Mother St Mathilde Award (Outstanding Leadership) -CHIJ Secondary School (2021)
Edusave Award for Achievement, Good Leadership, and service (EAGLES) -CHIJ Secondary School (2021)
Languages
English
Malay
Timeline
Cashier
NTUC Fairprice
01.2024 - 02.2024
Sales Assistant
Typo, Cotton On Group
08.2023 - Current
Customer Service Officer
Shaw Theatres
01.2023 - 08.2023
Porsche – United Women Singapore Bursary Fund (2023)
Keppel Care Foundation Merit Bursary Award -ITE College Central (2023)
Overseas Institution Elective Program (Best Entrepreneurship Award 2022) -ITE College Central (2022)
Mother St Mathilde Award (Outstanding Leadership) -CHIJ Secondary School (2021)
Edusave Award for Achievement, Good Leadership, and service (EAGLES) -CHIJ Secondary School (2021)
Human Resource With Physcology
Republic Polytechnic
NITEC - Business Services
ITE College Central
GCE ‘N’ Level -
CHIJ Secondary School
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