Nur Elisa
Zr Dim Sum
1
Language
5
years of professional experience
Work History
Supervisor
1 Year 3 Months- Supervised daily operations to ensure efficient workflow and high-quality food preparation.
- Trained and mentored staff on best practices in food safety and customer service.
- Implemented process improvements that enhanced team productivity and reduced operational delays.
- Managed inventory levels, ensuring timely restocking of supplies for uninterrupted service.
- Resolved customer complaints effectively, enhancing guest satisfaction and loyalty.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Senior Tea Barista
7 Months- Prepare and serve various tea beverages according to recipes and customer preferences.
- Greet customers, take orders, answer questions, and ensure a positive customer experience
- Clean and sanitize work areas, equipment, and utensils, adhering to health and safety standards.
Assistant Manager
1 Year 3 Months- Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel.
- Developed strong relationships with customers through exceptional customer service.
- Maintained organized filing system both electronically and manually for easy access when needed.
- Utilized excellent communication skills to coordinate with various departments.
- Provided administrative support to team members and management in daily tasks.
Assistant Manager
1 Year 9 Months- Planning for each shift
- Inventory Management
- Monitoring performance during the shift
- Taking action to ensure the team is meeting McDonald's standards
- Monitoring food safety, security, and
- Communicating with the next Shift Manager to help prepare him/her to run a great shift, too.
- Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.
- Daily Maintenance and Cleanliness
- Managing Crew and Training
- Quality Food Production
- Exceptional Customer Service
Education
Skills
Elevated customer satisfaction through proactive relationship management.
Achieved service excellence by resolving customer issues effectively.
Enhanced communication frameworks to drive collaboration.
Secured food safety compliance
resulting in improved health standards.
Optimized organizational systems for maximum efficiency.
Drove team success by aligning strategies with business goals.
Delivered maintenance solutions to maintain operational reliability.
Languages
English
Timeline
Supervisor
Zr Dim Sum
05.2025 - CurrentRead More
Senior Tea Barista
Tea Explorer, One Raffles Place
10.2024 - 05.2025Read More
Assistant Manager
The Black Hole, Bugis
07.2023 - 10.2024Read More
Assistant Manager
Hanbaobao
11.2021 - 08.2023Read More
Marsiling Secondary School
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