NUR ELDRIANA BINTE RAHMAT
Singapore
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
SingPost Centre
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined reporting processes for increased efficiency in tracking key call center metrics and trends.
- Optimized call center productivity by efficiently handling high volumes of inbound calls related to logistic enquiries and concerns.
- Enhanced customer satisfaction by implementing efficient call center processes and streamlining workflow.
- Collaborated with team members to develop new initiatives that improved overall call center performance.
- Participated in ongoing professional development opportunities to expand skill set and stay current on industry best practices for call center operations.
Patient Service Associate
SingHealth
05.2021 - 11.2023
- Maintained patient documentation and records according to hospital policies
- Demonstrated excellent customer service skills to ensure a positive patient experience
- Administered medications and treatments according to doctor's orders and monitored patient responses to treatment
- Handled customer complaints calmly and professionally, resolving Patient issues in a timely manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
Freelance Waitress/ Banquet
Iamcafe, MBS
08.2018 - 12.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Skilled at working independently and collaboratively in a team environment.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Education
PSLE -
Telok Kurau Primary schol
12.2012
N'Level -
Damai Secondary School
12.2016
Nice Business Services -
ITE College East
12.2018
Part Time Higher Nitec -
ITE College West
07.2019
Skills
- Time Management
- Fast Learner
- Ability to Work Under Pressure
- Leadership Skills
- Ability to Work in a Team
- Communication Skills
- Customer Service
Timeline
Customer Service Representative
SingPost Centre
12.2023 - Current
Patient Service Associate
SingHealth
05.2021 - 11.2023
Freelance Waitress/ Banquet
Iamcafe, MBS
08.2018 - 12.2019
PSLE -
Telok Kurau Primary schol
N'Level -
Damai Secondary School
Nice Business Services -
ITE College East
Part Time Higher Nitec -
ITE College West
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