Nur Eficia
Summary
Dynamic and results-oriented professional with extensive experience in warehouse operations and customer service management, notably with RedMart. Excelled in enhancing warehouse efficiency through innovative inventory systems and boosting client satisfaction scores at KFC through best practices in service management. Skilled in problem-solving and team collaboration, demonstrating a commitment to continuous improvement and professional development.
Developed skills in fast-paced warehouse environment, focusing on organization and time management. Adept at streamlining processes and ensuring operational efficiency. Seeking to transition into new field by leveraging transferable skills in logistics and teamwork.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Warehouse Worker
RedMart
06.2024 - Current
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Customer Service Management
KFC
03.2023 - 01.2024
- Mentored junior staff members on best practices in customer service management, fostering professional development within the team.
- Continuously sought opportunities for personal growth and professional development, attending relevant workshops and conferences to stay current with best practices in customer service management.
- Mentored new employees on company policies and best practices in customer service management leading to faster integration into the team.
- Participated in industry conferences and networking events to stay informed on best practices in customer service management.
- Implemented best practices in customer service management, resulting in increased client satisfaction scores.
- Provided regular performance feedback to team members, encouraging their growth and development as professionals in the field of customer service management.
Education
N LVLS -
Teck Whye Secondary / Choa Chu Kang Sec
Choa Chu Kang10.2023
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Order picking
- Attention to detail
- Problem-solving
- Team collaboration
- Product management
- Record preparation
- Operations support
- Supply ordering
- Stock control
- Supply chain
- Barcode scanning
- Decision-making
- Critical thinking
- Wrapping and boxing
- Willing to learn
- Basic computer proficiency
Certification
Personal Performance Management - 3
Customer Service Excellence-1
Food Safety and Hygiene - 3
Certificate in Food Services
Timeline
Warehouse Worker
RedMart
06.2024 - Current
Customer Service Management
KFC
03.2023 - 01.2024
Personal Performance Management - 3
Customer Service Excellence-1
Food Safety and Hygiene - 3
Certificate in Food Services
N LVLS -
Teck Whye Secondary / Choa Chu Kang Sec
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