Nur Darwisah
Summary
Proactive and customer-oriented professional with hands-on experience in client relations, complaint handling, and administrative support. Adept at managing transactions, documentation, and data entry with high accuracy and efficiency. Recognized for delivering excellent customer service through effective communication, teamwork, and problem-solving. Eager to contribute strong organizational and interpersonal skills to a dynamic and service-driven company.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
Jurong Clementi Bukit Batok Town Council
11.2024 - 09.2025
- Assisted customers with inquiries, transactions, and service requests to ensure a smooth and positive experience.
- Supported customer service operations on a part-time/temporary basis during peak periods.
- Resolved customer issues professionally and escalated complex cases when necessary.
- Collaborated with team members to maintain service quality and meet branch performance goals.
Childcare Assistant Teacher
Brainy Brunch
06.2023 - 08.2023
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
Retail Sales Associate
Superdry Store
10.2022 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Service Crew Member
Arnolds
01.2021 - 04.2021
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Handled cash, card, and digital payments efficiently at the counter.
- Assisted in food preparation, packing, and maintaining quality standards.
- Ensured cleanliness and hygiene of dining and kitchen areas in compliance with food safety guidelines.
- Worked collaboratively with team members to meet customer demands during peak hours.
Education
Foundation Diploma - Foundation Diploma Programme
Kaplan City Campus
8 Wilkie Rd, Level 2 Wilkie Edge, Singapore 22809507.2025
Nitec - Security System Integration
ITE College West
1 Choa Chu Kang Grove, Singapore 68823610.2024
N Level - N Level
Westwood Secondary School
Singapore 12.2022
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Call center experience
- Administrative support
- Client relations
- Critical thinking
- Paperwork processing
- Appointment scheduling
- Office equipment proficiency
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Timeline
Customer Service Officer
Jurong Clementi Bukit Batok Town Council
11.2024 - 09.2025
Childcare Assistant Teacher
Brainy Brunch
06.2023 - 08.2023
Retail Sales Associate
Superdry Store
10.2022 - 11.2022
Service Crew Member
Arnolds
01.2021 - 04.2021
Foundation Diploma - Foundation Diploma Programme
Kaplan City Campus
Nitec - Security System Integration
ITE College West
N Level - N Level
Westwood Secondary School