Nur Haniza Binte Rullie
Summary
Safety management, and fostering engaging learning environments. Strong focus on team collaboration, adaptability and achieving results. Also known for great at multitasking at a time, conflict resolutions, reliability, effective communication, and results-driven approach.
Overview
11
11
years of professional experience
Work History
Camp Instructor
01.2017 - Current
- Responsibilities include planning, leading and implementing core and non-core programmes and experiences for children in a small group setting
- Other responsibilities also include the general safety and development, growth and skill achievement of the participants in the group
- Also, facilitating with the pre-planning and prep work regarding the camp, facilitating students and bringing enthusiasm to the learning process
- Cultivating leadership within the students
- Ensuring the safety of students at all times
- Reasons for leaving – Only work freelance to earn money whenever I’m not working fulltime and is looking for one
Customer Service Officer Team Leader then Trainee Supervisor
MGL SCM
08.2022 - 02.2024
- Responsibilities is to attend daily meetings for daily reports, generate reports, send reports, attend any meetings
- Any escalations case from IKEA main hotline, customers escalations case
- Guiding the team members, chasing after the teams/groups if there is any damages or missing of items
- Answer calls, clearing up emails, have to do any return items from customers to send back to IKEA store
- Setting goals for performance and deadlines in ways that comply with company’s plans and vision
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching
- Received complaints and resolve problems
- Maintain timekeeping and personnel records
- Pass on information from upper management to employees and vice versa
- Decide on reward and promotion based on performance
- Hire and train new employees
- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
- Reasons for leaving – I want to find a new environment and want to find a new experience
Receptionist/front desk
Queen Ginya Spa and Beauty
02.2022 - 08.2022
- Responsibilities is to attend to walk-ins customers and assist anything they needed
- Rescheduling of customers if any regular customers are unable to attend their appointments
- End of the day, we have to count any sales that we made throughout the day afterwards send in a report
- Reasons for leaving – I didn’t meet up to their expectations due to mistakes I did and Also I don’t wear make ups which the front desk requires too
Cashier
Chic-a-boo
09.2020 - 10.2020
- Responsibilities is to process customers' bills
- Handles cash and credit transactions
- Must maintains receipts, records, and withdrawals
- May be responsible for checking materials and supplies and reporting when stock is low
- Also to clear and clean up the dining tables after customer leave so the next customer have a table to dine in
- Reasons for leaving – Wanted to try something new in different industry but its not suitable for me
Mainline Customer Service
MediaCorp
10.2018 - 01.2019
- Responsibilities include ensuring customers receive quality services for all Mediacorp channels and to ensure that their needs are met while also assisting in any issues that they may have faced
- Provide customer support via calls and emails with professional work etiquette
- Reasons for leaving – Salary too low
Lifeguard
Wild Wild Wet
01.2014 - 01.2015
- Responsibilities include maintains constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of emergency
- Provides emergency care and treatment as required until the arrival of emergency medical services
- Reasons for leaving - Struggling between studies and work
Education
Nitec Foundation Certificate - Facility Technology (Vertical Transportation)
Institute of Technical Education (East)
01.2015
Singapore-Cambridge GCE N-Level Certificate -
Damai Secondary School
01.2013
Skills
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- CPR/First Aid/AED
- Communication
- Multitasking
- Handle Enquiries/Requests
- Able to handle stress
- Customer support
- Complaint handling
- Call center experience
- Inbound call management
- Relationship building
- Customer relations
- Complaint resolution
- Computer proficiency
- Active listening
Cca
- Mixed Martial Arts, Institute of Technical Education (East), Member
- Soccer, Telok Kurau Primary School, Member
Lastdrawnsalary
$2300
Nric
S9721545F
Countryofresidence
Singapore
Preferableworkplacelocation
East/Central
Personal Information
- Available: Immediate
- Expected Salary: Negotiable
- Expected Salary: $22000 and above
- Nationality: Singaporean
Hobbies and Interests
- Physical activities such as sports.
- Likes team-building activities and working in groups.
- Likes to engage in conversation and help others.
Availability
Immediately
Additional Information
Full Name (as per IC): Nur Haniza Binte Rullie
DOB: 21 June 1997
NRIC: S9721545F
Nationality: Singaporean
Country of Residence: Singapore
Availability: Immediate
Preferable Workplace Location: East/Central
Expected Salary: $2000 & above
Timeline
Customer Service Officer Team Leader then Trainee Supervisor
MGL SCM
08.2022 - 02.2024
Receptionist/front desk
Queen Ginya Spa and Beauty
02.2022 - 08.2022
Cashier
Chic-a-boo
09.2020 - 10.2020
Mainline Customer Service
MediaCorp
10.2018 - 01.2019
Camp Instructor
01.2017 - Current
Lifeguard
Wild Wild Wet
01.2014 - 01.2015
Singapore-Cambridge GCE N-Level Certificate -
Damai Secondary School
Nitec Foundation Certificate - Facility Technology (Vertical Transportation)
Institute of Technical Education (East)
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