Nur Azizah Binte Abdul Aziz

Job Responsibilities:

• Managed end-to-end support for Corporate Banking users, ensuring seamless client experience.
• Handled new-to-bank applications, guiding clients through onboarding processes.
• Performed first-level troubleshooting for Internet Banking issues, resolving technical and access-related problems.
• Facilitated payments and transactions, ensuring accuracy and compliance with bank policies.
• Assisted clients with corporate form vetting and submission, ensuring documentation completeness and regulatory adherence.
• Undertook other duties and projects as assigned by superiors, demonstrating adaptability and initiative.

Reason for Leaving:
Call Centre operations are undergoing a system migration, resulting in role redundancy and organizational restructuring.

Job Responsibilities:

• Assisted corporate business clients (DBS) with a wide range of account-related matters, including payments, transactions, remittance advice, and general banking processes.
• Provided first-level resolution for inquiries and issues, ensuring efficient and accurate support within service-level expectations.
• Delivered professional customer service, maintaining a high standard of communication and problem-solving under time-sensitive conditions.

Reason for Leaving:
Completion of 3-month contract. Chose not to renew due to consistently high call volume and desire for a more balanced work environment.

Job Responsibilities:

• Handled travel and concierge-related inquiries for global clients, supporting both B2C and B2B corporate customers across local and international markets.
• Collaborated with vendors such as hotels and F&B partners to secure exclusive offers, bundling them into lifestyle concierge packages.
• Actively cross-sold travel packages, hotel stays, Visa promotions, restaurant bookings, and special upgrades to corporate and individual customers.
• Managed escalations and resolved customer inquiries and complaints promptly, ensuring high service standards and addressing delivery issues in coordination with management.
• Supported call center operations in a high-volume, fast-paced environment, maintaining quality and professionalism.

Reason for Leaving:
Seeking a regular office-hour role. Unable to work from home due to a noisy environment, making it unsuitable for a call center setting.

• Process and label data / content for Facebook account to moderate the content posted by B2C advertisers.
• Monitored and reported on process performance to verify compliance with established standards.
• Assessed data to evaluate conformance with quality standards, in line with copyright laws.
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
• Evaluated product or service by analyzing and interpreting data and metrics.
• Collected, arranged, and input information into database system.
• Gathered, organized and input information into digital Database.
• Reason for leaving: End of contract and was recommended in to Aspire Lifestyle.

• Executed record filing system to improve document organization
• Data entry
• Created and maintained databases to track and record customer data.
• Developed and updated spreadsheets and databases to track, analysed, and report billing and transport data.
• Managed filing system, entered data and completed other clerical tasks.
• Reason for leaving: Recommended for a better paying job. Due to financial situation, the job offer is sufficient for house CPF contribution.

• Organizing and plan coursework and learning materials for Bahasa language to foreign learners
• Assessing student progress and writing reports
• Following national and regional policies for teaching Bahasa as a second language
• Mentor and teach Bahasa to foreign students

• Teach English in IT and ESL to Japan and other international learners - age 18 above
• Slide presentation, PowerPoint, Excel
• Organizing coursework and learning materials
• Presentation slides via Zoom, SKYPE
• Assessing student progress and writing reports on ESL and Basic IT and Trouble Shooting following national and regional policies for teaching English as a second language
• Assist in course material and activities creation for IT related topics. Topic for IT include Excel, Microsoft Office, Introducing IT and troubleshooting, Types of Software Bugs, Technology and gateways, etc

• Face to Face (Front line + Call centre)
• Assisted clients with their credit card and banking inquiries (face to face for escalations and complaints cases.
• Provided primary customer support to internal and external customers.
• Corresponded with delinquent customers to collect payments and make billing arrangements.
• Asked open-ended questions and researched issues in system to resolve various customer billing errors.
• Assisted the manager with administrative support, billings, giro and data captured as and when required.
• Monitored front counter areas so that questions could be promptly addressed.
• Reason for leaving: Department Retrenched.

• Subjects include Malay, English, Mathematics, Science
• Reference: From relatives and referrals
• $120 per subject 2 times a week. Payment is every 8 lessons