NUR ATIQAH FATINI
Pasir Ris
Summary
Professional with a strong foundation in Travel & Tourism and Leisure & Travel Operations. Leveraging a solid educational background and diverse experiences, including internships at Kidzania Singapore and Kiztopia, I've cultivated a deep understanding of customer service and operational management within the leisure and entertainment industry. My commitment to excellence extends beyond professional roles; I've actively volunteered as an usher at major events like the F1 2018 Grand Prix, sharpening my communication and organizational skills in high-pressure environments. Additionally, my retail experience at Uniqlo and front desk responsibilities at Lion City Sailors training center have honed my ability to thrive in fast-paced settings while maintaining a customer-centric approach. Currently contributing my skills and expertise at Kiztopia, I am passionate about creating memorable experiences for guests and fostering a positive work environment. With a keen eye for detail, strong interpersonal skills, and a proactive attitude, I am poised to make valuable contributions to any team.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
Mercedez Benz
Singapore, Singapore
08.2024 - Current
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Utilized techniques for increasing data entry speed.
- Followed data entry protocols, rules and regulations.
- Checked for accuracy by verifying data and records.
- Followed established procedures to enter and process data correctly.
Event Crew
Kiztopia Pte Ltd
Singapore, Singapore
10.2021 - Current
- Coordinated the setup of event spaces, ensuring that layouts, furnishings, and equipment were arranged according to event requirements and specifications
- Conducted regular stock counts & inventory to track stock movements accurately
- Organized merchandise displays & product arrangements in designated areas, maximizing visibility & accessibility for customers
- Conducted pre-event checks & maintenance procedures to address any issues or concerns, such as leaks and tears
- Coordinated with team members to streamline packing processes & optimize efficiency, minimizing downtime and maximizing productivity
- Ensured thorough removal of event materials
Project & Content
Kiztopia Pte Ltd
Singapore, Singapore
02.2021 - Current
- Provided guidance and support to school groups, assisting with logistics, scheduling, and activity planning to maximize learning outcomes and engagement
- Conducted safety briefings and orientations for school groups, emphasizing the importance of following safety guidelines & emergency procedures
- Organized and assembled goodie bags for school visits and birthday parties, ensuring that each bag contained the right items
- Prepared party rooms and event spaces for celebrations, ensuring that decorations, furnishings, and amenities were arranged and presented according to client specifications
- Hosted and facilitated birthday parties for children, serving as an energetic and engaging host to ensure a fun & memorable experience for the birthday celebrant & their guests
Ticketing & Operations
Kiztopia Pte Ltd
Singapore, Singapore
10.2020 - Current
- Managed ticketing operations efficiently, processing ticket sales, reservations, and memberships accurately and promptly
- Implemented effective procedures for ticket verification, membership registration, and renewal processes, ensuring a smooth and seamless experience for customers
- Monitored visitor flow and queues, adjusting procedures as needed to minimize wait times and prevent overcrowding
- Managed company hotline, promptly answering incoming calls and responding to customer inquiries with professionalism
- Provided guidance & assistance to parents regarding facility amenities, programs, and safety guidelines, ensuring a positive experience for families
- Guided new part-time employees, assisting with onboarding processes, training and acclimation to company policies and procedures
- Conducted regular stock counts and inventory to monitor supply levels and track usage
Front Desk
Lion City Sailors Training Centre
Mattar, Singapore
08.2022 - 12.2022
- Managed reception duties efficiently, including tap in/tap-out procedures, meeting and appointment scheduling, and visitor registration
- Maintained a professional appearance and demeanor at all times, reflecting the organization's commitment to excellence in customer service
- Coordinated with coaching staffs and team managers to manage player access schedules and any special access requirements
- Managed incoming calls and emails promptly & professionally, providing courteous & helpful assistance to callers
- Conducted regular inspections and cleaning tasks to uphold hygiene standards, including sanitizing high touch surfaces and restocking supplies
- Played a key role in opening and closing procedures, ensuring the facility was prepared for daily operations and secured at the end of the day
District Operations Intern
Kidzania Singapore
Sentosa, Singapore
06.2019 - 03.2020
- Company Overview: a leading global edutainment brand
- Engaged in an immersive internship program with Kidzania as part of my Nitec studies
- Actively engaged in hands-on learning experiences, gaining practical insights into the operations of a dynamic entertainment venue
- Successfully completed the internship program, earning an 'A' grade for my contributions and accomplishments
- Played a vital role in day-to-day operations, contributing to the smooth functioning of the facility by efficiently managing queues, facilitating role-plays, and implementing crowd measures
- Facilitated immersive role-playing experiences for children, guiding them through various professions such as Paramedic, Firefighter, Police Officer, Banker, Surgeon and many more
- A leading global edutainment brand
Retail Crew
Uniqlo
Changi Airport, Singapore
11.2018 - 02.2019
- Conducted routine stock counts to maintain accurate inventory records, ensuring that stock levels aligned with sales and replenishment needs
- Paid attention to detail to ensure that clothes were folded according to store standards, with proper sizing and presentation
- Engaged customers in polite conversation, offering assistance and guidance as needed to fulfill their shopping needs
- Maintained cleanliness throughout the store, including retail floor areas, fitting rooms, and display fixtures
Usher
F1 2018: Singapore Grand Prix
Singapore, Singapore
09.2018 - 09.2018
- Greeted patrons upon arrival & guided them to their assigned seats
- Provided clear directions to ensure patrons reached their seats efficiently, minimizing delays
- Acted as a primary point of contact for customer inquiries, demonstrating strong communication skills and knowledge to address a wide range of questions
- Implemented effective crowd control strategies during peak hours
- Remained vigilant and alert to potential safety hazards
- Collaborated with the ticketing team to facilitate smooth and efficient ticketing operations
Education
Higher Nitec - Leisure & Travel Operations
Singapore
04.2021
Nitec - Travel & Tourism
Singapore
01.2020
N Levels -
Meridian Secondary School
12.2017
PSLE -
Loyang Primary School
12.2013
Skills
- Customer Service Skills
- Ability to Work in a Team
- Communication Skills
- Customer Service-Oriented
- Office Administration
- Maintains confidentiality
- Professional and mature
- Work Prioritization
- Quality Assurance
- Meticulous attention to detail
- Quality Control
Timeline
Data Entry Clerk
Mercedez Benz
08.2024 - Current
Front Desk
Lion City Sailors Training Centre
08.2022 - 12.2022
Event Crew
Kiztopia Pte Ltd
10.2021 - Current
Project & Content
Kiztopia Pte Ltd
02.2021 - Current
Ticketing & Operations
Kiztopia Pte Ltd
10.2020 - Current
District Operations Intern
Kidzania Singapore
06.2019 - 03.2020
Retail Crew
Uniqlo
11.2018 - 02.2019
Usher
F1 2018: Singapore Grand Prix
09.2018 - 09.2018
Nitec - Travel & Tourism
Singapore
N Levels -
Meridian Secondary School
PSLE -
Loyang Primary School
Higher Nitec - Leisure & Travel Operations
Singapore