NUR ATIQAH FATINI
Pasir Ris
Summary
Professional with a strong foundation in Travel & Tourism and Leisure & Travel Operations. Leveraging a solid educational background and diverse experiences, including internships at Kidzania Singapore and Kiztopia, I've cultivated a deep understanding of customer service and operational management within the leisure and entertainment industry. My commitment to excellence extends beyond professional roles; I've actively volunteered as an usher at major events like the F1 2018 Grand Prix, sharpening my communication and organizational skills in high-pressure environments. Additionally, my retail experience at Uniqlo and front desk responsibilities at Lion City Sailors training center have honed my ability to thrive in fast-paced settings while maintaining a customer-centric approach. Currently contributing my skills and expertise at Kiztopia, I am passionate about creating memorable experiences for guests and fostering a positive work environment. With a keen eye for detail, strong interpersonal skills, and a proactive attitude, I am poised to make valuable contributions to any team.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
Mercedez Benz
08.2024 - Current
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Utilized techniques for increasing data entry speed.
- Followed data entry protocols, rules and regulations.
- Checked for accuracy by verifying data and records.
- Followed established procedures to enter and process data correctly.
Event Crew
Kiztopia Pte Ltd
10.2021 - Current
- Coordinated the setup of event spaces, ensuring that layouts, furnishings, and equipment were arranged according to event requirements and specifications
- Conducted regular stock counts & inventory to track stock movements accurately
- Organized merchandise displays & product arrangements in designated areas, maximizing visibility & accessibility for customers
- Conducted pre-event checks & maintenance procedures to address any issues or concerns, such as leaks and tears
- Coordinated with team members to streamline packing processes & optimize efficiency, minimizing downtime and maximizing productivity
- Ensured thorough removal of event materials
Project & Content
Kiztopia Pte Ltd
02.2021 - Current
- Provided guidance and support to school groups, assisting with logistics, scheduling, and activity planning to maximize learning outcomes and engagement
- Conducted safety briefings and orientations for school groups, emphasizing the importance of following safety guidelines & emergency procedures
- Organized and assembled goodie bags for school visits and birthday parties, ensuring that each bag contained the right items
- Prepared party rooms and event spaces for celebrations, ensuring that decorations, furnishings, and amenities were arranged and presented according to client specifications
- Hosted and facilitated birthday parties for children, serving as an energetic and engaging host to ensure a fun & memorable experience for the birthday celebrant & their guests
Ticketing & Operations
Kiztopia Pte Ltd
10.2020 - Current
- Managed ticketing operations efficiently, processing ticket sales, reservations, and memberships accurately and promptly
- Implemented effective procedures for ticket verification, membership registration, and renewal processes, ensuring a smooth and seamless experience for customers
- Monitored visitor flow and queues, adjusting procedures as needed to minimize wait times and prevent overcrowding
- Managed company hotline, promptly answering incoming calls and responding to customer inquiries with professionalism
- Provided guidance & assistance to parents regarding facility amenities, programs, and safety guidelines, ensuring a positive experience for families
- Guided new part-time employees, assisting with onboarding processes, training and acclimation to company policies and procedures
- Conducted regular stock counts and inventory to monitor supply levels and track usage
Front Desk
Lion City Sailors Training Centre
08.2022 - 12.2022
- Managed reception duties efficiently, including tap in/tap-out procedures, meeting and appointment scheduling, and visitor registration
- Maintained a professional appearance and demeanor at all times, reflecting the organization's commitment to excellence in customer service
- Coordinated with coaching staffs and team managers to manage player access schedules and any special access requirements
- Managed incoming calls and emails promptly & professionally, providing courteous & helpful assistance to callers
- Conducted regular inspections and cleaning tasks to uphold hygiene standards, including sanitizing high touch surfaces and restocking supplies
- Played a key role in opening and closing procedures, ensuring the facility was prepared for daily operations and secured at the end of the day
District Operations Intern
Kidzania Singapore
06.2019 - 03.2020
- Company Overview: a leading global edutainment brand
- Engaged in an immersive internship program with Kidzania as part of my Nitec studies
- Actively engaged in hands-on learning experiences, gaining practical insights into the operations of a dynamic entertainment venue
- Successfully completed the internship program, earning an 'A' grade for my contributions and accomplishments
- Played a vital role in day-to-day operations, contributing to the smooth functioning of the facility by efficiently managing queues, facilitating role-plays, and implementing crowd measures
- Facilitated immersive role-playing experiences for children, guiding them through various professions such as Paramedic, Firefighter, Police Officer, Banker, Surgeon and many more
- A leading global edutainment brand
Retail Crew
Uniqlo
11.2018 - 02.2019
- Conducted routine stock counts to maintain accurate inventory records, ensuring that stock levels aligned with sales and replenishment needs
- Paid attention to detail to ensure that clothes were folded according to store standards, with proper sizing and presentation
- Engaged customers in polite conversation, offering assistance and guidance as needed to fulfill their shopping needs
- Maintained cleanliness throughout the store, including retail floor areas, fitting rooms, and display fixtures
Usher
F1 2018: Singapore Grand Prix
09.2018 - 09.2018
- Greeted patrons upon arrival & guided them to their assigned seats
- Provided clear directions to ensure patrons reached their seats efficiently, minimizing delays
- Acted as a primary point of contact for customer inquiries, demonstrating strong communication skills and knowledge to address a wide range of questions
- Implemented effective crowd control strategies during peak hours
- Remained vigilant and alert to potential safety hazards
- Collaborated with the ticketing team to facilitate smooth and efficient ticketing operations
Education
Higher Nitec - Leisure & Travel Operations
Singapore
04.2021
Nitec - Travel & Tourism
Singapore
01.2020
N Levels -
Meridian Secondary School
12.2017
PSLE -
Loyang Primary School
12.2013
Skills
- Customer Service Skills
- Ability to Work in a Team
- Communication Skills
- Customer Service-Oriented
- Office Administration
- Maintains confidentiality
- Professional and mature
- Work Prioritization
- Quality Assurance
- Meticulous attention to detail
- Quality Control
Timeline
Data Entry Clerk
Mercedez Benz
08.2024 - Current
Front Desk
Lion City Sailors Training Centre
08.2022 - 12.2022
Event Crew
Kiztopia Pte Ltd
10.2021 - Current
Project & Content
Kiztopia Pte Ltd
02.2021 - Current
Ticketing & Operations
Kiztopia Pte Ltd
10.2020 - Current
District Operations Intern
Kidzania Singapore
06.2019 - 03.2020
Retail Crew
Uniqlo
11.2018 - 02.2019
Usher
F1 2018: Singapore Grand Prix
09.2018 - 09.2018
Nitec - Travel & Tourism
Singapore
N Levels -
Meridian Secondary School
PSLE -
Loyang Primary School
Higher Nitec - Leisure & Travel Operations
Singapore
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