Nur Atikah Affandi
Singapore
Summary
Experienced professional with a strong background in customer service and exceptional phone etiquette. Proven ability to effectively communicate with customers, ensuring their needs are met and providing a positive experience. Skilled in handling inquiries, resolving issues, and maintaining a high level of professionalism at all times. Committed to delivering excellent service and building strong relationships with customers to drive satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
CSO
DHL Supply Chain Singapore Pte Ltd
12.2021 - 04.2022
- Handle Inbound Calls
- Provides customer service over the phone
- Reply emails
- Escalating cases to relevant departments
Social Distancing ambassador
NEA
02.2021 - 11.2021
- Maintain SDM in hawkers
- Assist in ground reports
- Checking on people sitting on marked seats
Health Screener
Raffles Medical Group
07.2020 - 02.2021
- Check temperature of travellers including airport staffs
- Assisting nurse with swabs
- Decon of stuffs in office
Customer Service Agent
Agape Connecting People
02.2018 - 06.2020
- Customer Service Agent
- Data entry
- Using of excel
- Reply of emails
- Handling inbound/Outbound Calls
Sales Assistant
7-Eleven
11.2017 - 02.2018
- Handling cash/nets
- Replenish stocks
- Provide customer service
- Housekeeping
- Part Timer
Assistant Teacher
PCF Sparkletots
04.2017 - 10.2017
- Teaching the kids to learn numbers and colours
- Bathing, Feeding, Put them to bed for their naptime
- Assist the teacher in charge
- 6 months trainership by WDA/$4.50 per hour
Customer Service Executive
I-VIC International
05.2014 - 02.2017
- Handling of inbound/outbound calls
- Data Entry
- Assist in technical support
- Handling of dispatch and orders
- Replying of emails and escalating them to respective departments
- Provide customer service via phone and meet-ups
Sales associate
Forever 21
12.2013 - 03.2014
- Maintain cleanliness of shop
- Stock-taking
- Assist in sales
- Provide Customer Service
- Cashiering
Education
PSLE -
Greenwood Primary School
N-LEVEL -
Ahmad Ibrahim Secondary School
NITEC Certificate In Service Skills - Office
ITE College East
01.2012
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Inbound call management
- Call center experience
- Customer service
- Computer proficiency
- Active listening
Languages
English
Malay
Personal Information
- Place of Birth: Singapore
- Ethnicity: Malay
- Date of Birth: 11/29/94
- Gender: Female
- Nationality: Singaporean
- Marital Status: Single
- Religion: Islam
Timeline
CSO
DHL Supply Chain Singapore Pte Ltd
12.2021 - 04.2022
Social Distancing ambassador
NEA
02.2021 - 11.2021
Health Screener
Raffles Medical Group
07.2020 - 02.2021
Customer Service Agent
Agape Connecting People
02.2018 - 06.2020
Sales Assistant
7-Eleven
11.2017 - 02.2018
Assistant Teacher
PCF Sparkletots
04.2017 - 10.2017
Customer Service Executive
I-VIC International
05.2014 - 02.2017
Sales associate
Forever 21
12.2013 - 03.2014
PSLE -
Greenwood Primary School
N-LEVEL -
Ahmad Ibrahim Secondary School
NITEC Certificate In Service Skills - Office
ITE College East
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