Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic
Nur Athirah Bte Mohamad Rizuan

Nur Athirah Bte Mohamad Rizuan

Summary

Driven professional with proven history in customer service. Known for enhancing customer experiences and fostering team collaboration. Consistently adaptable to changing needs and reliable in delivering results. Skilled in communication and conflict resolution.

Experienced with customer service management, including efficient resolution of client concerns. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of fostering positive interactions and maintaining high service standards.

Overview

8
8
years of professional experience

Work History

Customer Service Executive

Love & Co.
07.2022 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Retail Sales Associate

Anothersole
01.2021 - 07.2022
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.

Retail Associate

AW LAB, Suntec City
07.2020 - 11.2020
  • Customer Service
  • Handle cashiering
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.

Fashion Advisor

Topshop & Dorothy Perkins, Vivocity
06.2019 - 11.2019
  • Customer Service
  • Handle cashiering
  • House keeping
  • Stock take

retail assistant

Fourskin, Jcube & Junction10
12.2016 - 02.2017
  • Customer Service
  • Handle cashiering
  • House keeping
  • Stock take

Education

No Degree - Retail Services

ITE West
Singapore
01.2019

GCE N Level - undefined

Boon Lay Secondary School
01.2017

PSLE - undefined

West Grove Primary School
01.2013

Skills

  • I recently graduated from ITE in Nitec Retail Services and went for a 5 months internship in retailing My skills are importantly customer service and communication, time management, i am attentive to detail, responsible and responsive I am an easy going person and like to be open minded to explore and developed new skills and opportunities
  • Customer relationship management
  • Team training and development
  • Complaint handling

Awards

My Online Business – Certificate of Achievement ( Year2016 ), Hospitality and Tourism – Certificate of Completion ( Year2016 ), Videography – Certificate of Completion ( Year2017 ), Edusave GPA Award (Year2017 –2019 )

Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)

Timeline

Customer Service Executive

Love & Co.
07.2022 - Current

Retail Sales Associate

Anothersole
01.2021 - 07.2022

Retail Associate

AW LAB, Suntec City
07.2020 - 11.2020

Fashion Advisor

Topshop & Dorothy Perkins, Vivocity
06.2019 - 11.2019

retail assistant

Fourskin, Jcube & Junction10
12.2016 - 02.2017

GCE N Level - undefined

Boon Lay Secondary School

PSLE - undefined

West Grove Primary School

No Degree - Retail Services

ITE West

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Nur Athirah Bte Mohamad Rizuan