Nur Ashyla
Summary
Reliable and dynamic Service Associate with a Number year background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility. Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic, and dependable. Expertise in shrink control and order processing. Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Meals Service Associate
Singapore General Hospital
07.2024 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Managed client accounts by updating information and processing transactions accurately.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted productivity by offering skilled administrative assistance and client support.
Student Care Teacher
Ace At Work
11.2023 - 05.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Sri Bistari ( Waitress)
Sri Bistari
03.2015 - 12.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Nitec - FITNESS TRAINING
ITE COLLEGE EAST
Simei02.2018
N- Level
Bedok Green Secondary School
Bedok12.2016
Skills
- Customer Support
- Patience and Tolerance
- Complaint Handling
- Quality Assurance
- Customer service excellence
- Client Relationship Building
- Customer Service
- Attention to Detail
- Team Collaboration
- Documentation And Reporting
- Customer Retention
- Call Center Operations
- Staff education and training
- Strong Work Ethic
- Handling Customer Complaints
- Customer Relationship Management
- Performance Goals
- Work Prioritization
- Understanding Customer Needs
- Customer Data Confidentiality
- Problem Resolution
- Customer Relationship Management (CRM)
- Microsoft Office
- Language Fluency
- Receiving support
Accomplishments
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Languages
English
Intermediate (B1)
Malay
Upper intermediate (B2)
Timeline
Meals Service Associate
Singapore General Hospital
07.2024 - Current
Student Care Teacher
Ace At Work
11.2023 - 05.2024
Sri Bistari ( Waitress)
Sri Bistari
03.2015 - 12.2020
Nitec - FITNESS TRAINING
ITE COLLEGE EAST
N- Level
Bedok Green Secondary School
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