Nur Amelia Binte Abdul Gani
Summary
At Integrated care hub (ICH), I excelled as a Senior Patient Service Associate, I significantly contributed to a positive work environment, ensuring welcomed environment and efficient patient service. My ability to adapt under stress and receive criticism have led me to want to improve, taking actions to meet ends need.
Experienced with patient interaction, administrative duties, and healthcare support systems. Effective communication and skills to enhance patient satisfaction and smooth discharge planning processes. Willingness to take on added responsibility to meet team goals.
Overview
2
2
years of professional experience
Work History
Senior Patient Service Associates
Ancillary (ANC)
03.2023 - Current
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with billing enquiries, ensuring accurate daily checking of billing charges in patients hospital bill.
- Maintained confidentiality by properly handling sensitive patient information and using PDPA (Personal Data Protection Act) steps.
- Contributed to a positive work environment by effectively assisting with nurses, medical doctors and other allied health personnel.
- Appointed to be SNB CPE Account holders and responsible for data entry completion up-to-date.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated important documentation.
- Improving flow by coordinating with medical teams for when patient is healthy to discharge home.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital appointments and procedures.
- Provided excellent and friendly customer service to patients and medical staff.
Education
No Degree - Chemical Process Technology
ITE (Institute of Technical Education)
East01-2021
Skills
- Documentation skills
- Critical Thinking
- Computer Literacy
- Adaptability
- Reliability
- Investigate complaints
- Multitasking
- Coorperative
Timeline
Senior Patient Service Associates
Ancillary (ANC)
03.2023 - Current
No Degree - Chemical Process Technology
ITE (Institute of Technical Education)
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