AISYAH ILIHAQQ

• Provide support in a general sales administrative as well as project management capacity, including complex scheduling, booking travel, tracking sales budgets and expenses, planning client events, managing deadlines, keeping meeting notes and action items, handling communication on behalf of APAC VP.

• Work closely with the Sales leadership group to keep track of deadlines action items and documents up to date.

• Keep up to date with SEA business by attending weekly sales meetings.

• Organize Singapore field sales events, such as all-hands meetings, and team outings.

• Anticipate issue and implement action plans vased on changing priorities and commitments.

• Organize and prepare presentation for client and internal meetings.

• Spearheaded market management and strategic sales initiatives across Australia, Indonesia, Vietnam, and Malaysia in partnership with a Sales Manager
• Drove expansion of the Small Medium Business (SMB) clientele throughout the APAC region
• Delivered comprehensive Sell Media campaign solutions, such as Meta Search, SEM, display, programmatic advertising, and paid social, tailored for the Travel and Tourism sector
• Leveraged SalesForce for efficient portfolio management and prospective lead cultivation
• Executed effective networking and promotional tactics to secure new business accounts.

Achievement : 57% Conversion

• Provided outstanding customer service, swiftly responding to inquiries regarding product details, pricing, and stock levels
• Kept abreast of product offerings to maximize sales opportunities and enhance customer satisfaction
• Cultivated positive customer relationships through consultative selling techniques, addressing needs, offering solutions, and navigating objections
• Skillfully negotiated terms and prices, securing win-win deals and building a loyal client base.

Quote Desk Executive

• Drove growth and profitability through prompt delivery of accurate quotes and effective first-call resolutions, enhancing customer satisfaction
• Provided competitive pricing and swift quote responses, aligning with customer requirements for timely and optimal solutions
• Capitalized on every quotation inquiry to maximize conversion rates into confirmed bookings Maintained diligent follow-up on pending quotes to ensure potential sales were captured
• Managed Quote Desk communications via phone and email, establishing a reliable one-stop solution for customer issue resolution
• Kept customers well-informed about required documentation and special instructions, ensuring smooth transaction processing.

• Delivered exceptional customer service, ensuring swift and gracious responses to enhance client satisfaction
• Expertly navigated customer inquiries and redemption processes, showcasing robust problem-solving abilities and effective communication.