Nur Aisha

• Engaged vulnerable ComLink+ families through home visits and regular call check-ins to identify their needs.
• Journey and empowered families to achieve Stability, Self-Reliance and Social Mobility.
• Case management: Monitor families' progress and and adjust care plans to address evolving growth and needs.
• Managed and supervised a team of volunteers from NUS and DBS.
• Provided ongoing guidance to ensure volunteers are equipped with necessary skills and knowledge to effectively engage families.
• Coordinated and facilitated access to healthcare service, community resources and social support networks.
• Maintained strong relationships with various stakeholders such as schools, grassroot leaders, non-profit organisations, HDB and Minister Desmond Lee (MP of Boon Lay).
• Advocate for clients' needs.

2 main profiles - Appropriate Adult Scheme for Young Suspects (AAYS) and Vulnerable Witness Support Programme (VWSP).

• Carried out AA activation duties as a Volunteer Manager.
• Provided emotional support and identified signs of distress for Young Suspects (YS) under police investigation and for Child Witness/Victims who are required to testify in Court.
• Ensured the comfortability and basic needs of YS/Child Witness or Victims are met during police investigation/Court session.
• Maintained relationship and liaised with Singapore Courts and SPF.
• Conducted interviews to screen for potential volunteers.
• Developed relevant training materials to support volunteers and staffs in AAYS and VWSP work.
• Conducted training sessions, refresher trainings, engagement sessions.

• Assisted in the execution of research projects.
• Handled and managed recruitment/training of surveyors, freelancers, research partners and other vendors.
• Conducted and managed Focus Group Discussion (FGD).
• Conducted recruitment and interviews of respondents.
• Assisted in analysis, data tabulation, charting and report preparation.

• Data Entry: Keyed in data of all social cases in FAST FISH system.
• Helpline: Assisted with service and managing 24-hours helpline on a rotational basis, responded to any social support enquiries and distress calls.
• FAST Aider Service: Assisted with responding to rescue missions for run-away or distressed MDWs.
• FAST Befriending Service, Counselling, Legal Services, Mediation: Assisted with coordination and arrangement of services for MDWs and employers when need arises.
• Assisted with translation of any documents and administrative matters for all the above-mentioned matters services.
• FAST CARE Case Management: Assisted with the holistic case management of distressed MDWs.

• Assisted in new intakes and processed admissions (i.e., detail WICA/Non-WICA cases).
• Conducted group works and outreached programmes for migrant workers.
• Case Management: Identified presenting/underlying issues to design immediate care plans (e.g., groceries, phone top-ups, MRT card).
• Assisted in the operation of the Geylang/Desker Food Project, a daily free meal programme.
• Assisted with initial financial assessment.
• Conducted visits to dormitories and hospitals for outreach and distribution of resources.

• Planned for children's learning journey in collaboration with caregivers.
• Goal Setting: Children to learn at least 1 skill.
• Assessed learning needs of children with autism.
• Documented and reviewed progress of each child to ensure meaningful learning.