Nur Adriana Ong
Summary
Highly organized, self-driven individual with exceptional written and verbal communication skills. Builds strong relationships and excels in challenging situations. Experienced in customer service and collaborates effectively with diverse individuals. A team player who thrives in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Services Engagement
NTUC First Campus
03.2023 - Current
- Managed incoming calls and addressed parents' email inquiries.
- Enhanced parent satisfaction by effectively dealing with all complaints.
- Greeted customers and responded to inquiries in a timely manner.
- Answered incoming calls from customers seeking information or help with issues related to products or services.
- Ensured timely problem-solving by immediately referring concerns to supervisors.
- Offered detailed information on products and services to parent.
- Followed up on queries and outbound calls.
Bank Service Assistant
Maybank Singapore Limited
10.2022 - 02.2023
- Attended customer queries and assisted in resolving service.
- Assisted in maintaining high standards of branch housekeeping and ensuring up-to-date kiosk product materials.
- Educated customers at auto-lobbies and internet kiosks within the branch.
- Attended to email inquiries and followed up on customers' requests processed by backroom fulfillment unit.
- Maintained adherence to operational control and audit procedures.
Bank Service Executive
DBS Bank
08.2022 - 08.2022
- Attend to customer queries or requests and assist in resolving service issues, and escalate unresolved concerns to the Deputy Branch Manager (DBM).
- Supported in upholding excellent housekeeping standards at the branch, while keeping all product materials updated.
- Provided customer education at auto-lobbies and internet kiosks in the branch
- Follow up on customers' requests that are processed by the backroom fulfillment unit.
- Maintained strict compliance with operational control and audit procedures.
Survey Interview
RMA Contracts @ Ministry of Manpower
10.2019 - 07.2022
- Managed high volume of outbound calls with quick turnaround time.
- Verified and validated data on completed surveys.
- Performed administrative responsibilities effectively.
- Met qualitative and quantitative KPI targets in a collaborative team environment
- Participated in ongoing training programs to enhance knowledge and job performance.
- Sustained a consistently high completion rate for surveys across all calls made.
Education
N Level -
East View Secondary School
01.2009
Skills
- Ability to multi-task
- Set priorities
- Manage time effectively
- Handling difficult customer
- Strong phone communication skills
- Strong verbal communication skills
- Active listening
- Great tonality
- Customer Driven
- Strong Interpersonal Skill
- Well Organized
- Detail oriented
- Good team player
- Excellent typing
- Ability to manage stressful situations
- Computer usage skills
- Microsoft Word
- Microsoft Outlook
- Excel proficiency
- Internet Explorer
Alias
Daphina Ong Mei Ling
Personal Information
Date of Birth: 01/09/93
Residential
Blk 199 Pasir Ris Street 12, Pasir Ris, Singapore
Languages
English, Malay, Mandarin, English, Malay
Testimonial
Sherry Chuan, Project Manager, Manpower Research and Statistics Department, Ministry of Manpower, 10/25/19 to Present, Adriana is an outstanding Team leader who goes above and beyond in her role for Manpower Research and Statistics Department. Working in a fast-paced environment that presents many competing demands, Adriana remains steadfast, calm and dependable. She is a fast learner, driven by excellence and works tirelessly to achieve goals of the project in a timely and conscientious manner. I've received compliments from her group members that she assisted them well who mainly rely on her direction, she handles pressure well, and will voluntarily work overtime to meet the project quarterly timeline. Her attention to detail is one of her greatest abilities which have always served the establishment well. Adriana was a very valuable member to our team, and I have no doubt in my mind that she is going to bring a lot of value added to any company she joins next. I wish her the very best for all her future endeavors.
Timeline
Customer Services Engagement
NTUC First Campus
03.2023 - Current
Bank Service Assistant
Maybank Singapore Limited
10.2022 - 02.2023
Bank Service Executive
DBS Bank
08.2022 - 08.2022
Survey Interview
RMA Contracts @ Ministry of Manpower
10.2019 - 07.2022
N Level -
East View Secondary School
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