Summary
Overview
Work History
Education
Skills
Cover Letter
Languages
Timeline
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Novie Semblante

Novie Semblante

Cabangahan,CEB

Summary

Quality evaluation professional with comprehensive understanding of quality control and assurance processes. Proven potential to impact operational excellence through methodical analysis and process refinement. Highly collaborative team player with strong focus on delivering consistent results and adapting to evolving challenges. Strong analytical and problem-solving skills combined with keen attention to detail.

Overview

4
4
years of professional experience

Work History

Quality Evaluator

01.2022 - Current
  • Conduct quality audits on fraud-related Backoffice reviews to ensure decision accuracy and process compliance
  • Maintain strict confidentiality and accuracy while handling sensitive information
  • Provide actionable feedback to improve agent performance and overall review quality
  • Collaborate with team leads to address recurring issues and enhance operational workflows
  • Perform root cause analysis on error trends and support continuous process improvement

Back Office Support

01.2021 - 01.2022
  • Analyzed transactions to identify suspicious activity and potential fraud
  • Maintained accuracy and productivity while handling high volume, sensitive cases
  • Ensured confidentiality and compliance with security protocols
  • Coordinated with leads on escalations and complex decisions
  • Met quality targets consistently, earning promotion to Quality Analyst

Education

BBA - Marketing

Southwestern University PHINMA
Urgello Street, Cebu City, 6000 Philippines
05-2025

High School Diploma -

University of Cebu- Banilad
6000 Gov. M. Cuenco Ave, Cebu, 6000, Philippines
07-2021

Skills

  • Quality Assurance & Control
  • Data Entry & Management
  • Process Auditing
  • Report Generation & Analysis
  • Calendar & Email Management
  • Microsoft Office & Google Workspace
  • Root Cause & Trend Analysis
  • Process Compliance Monitoring
  • Attention to Detail in High-Volume Environments

Cover Letter

To Whom It May Concern,

I’m excited to apply for the Virtual Assistant role. With a background in Quality Assurance in the BPO industry, I bring strong attention to detail, excellent organizational skills, and a solid foundation in administrative support. I’m experienced in handling reports, data entry, scheduling, and using tools like Google Workspace and Microsoft Office. I am confident that my ability to stay organized and communicate effectively makes me a great fit for this position.

Thank you for considering my application. I would love the opportunity to contribute to your team and support your goals.

Yours sincerely,
Novie Semblante

Languages

English
Filipino

Timeline

Quality Evaluator

01.2022 - Current

Back Office Support

01.2021 - 01.2022

BBA - Marketing

Southwestern University PHINMA

High School Diploma -

University of Cebu- Banilad
Novie Semblante