Novie Semblante

Cabangahan,CEB

Summary

Quality evaluation professional with comprehensive understanding of quality control and assurance processes. Proven potential to impact operational excellence through methodical analysis and process refinement. Highly collaborative team player with strong focus on delivering consistent results and adapting to evolving challenges. Strong analytical and problem-solving skills combined with keen attention to detail.

Overview

years of professional experience

Work History

Quality Evaluator

01.2022 - Current

Conduct quality audits on fraud-related Backoffice reviews to ensure decision accuracy and process compliance
Maintain strict confidentiality and accuracy while handling sensitive information
Provide actionable feedback to improve agent performance and overall review quality
Collaborate with team leads to address recurring issues and enhance operational workflows
Perform root cause analysis on error trends and support continuous process improvement

Back Office Support

01.2021 - 01.2022

Analyzed transactions to identify suspicious activity and potential fraud
Maintained accuracy and productivity while handling high volume, sensitive cases
Ensured confidentiality and compliance with security protocols
Coordinated with leads on escalations and complex decisions
Met quality targets consistently, earning promotion to Quality Analyst

Education

BBA - Marketing

Southwestern University PHINMA

Urgello Street, Cebu City, 6000 Philippines

05-2025

High School Diploma -

University of Cebu- Banilad

6000 Gov. M. Cuenco Ave, Cebu, 6000, Philippines

07-2021

Skills

Quality Assurance & Control
Data Entry & Management
Process Auditing
Report Generation & Analysis
Calendar & Email Management

Microsoft Office & Google Workspace
Root Cause & Trend Analysis
Process Compliance Monitoring
Attention to Detail in High-Volume Environments

Languages

English

Filipino

Timeline