Novan Banu Syahputra
Job Seekers
Denpasar
Summary
Dynamic entrepreneur with a proven track record at Bank Mandiri, excelling in customer relations and strategic thinking. Successfully launched new product lines and enhanced brand recognition, driving revenue growth. Skilled in financial planning and fostering strong client relationships, consistently exceeding sales quotas through effective communication and teamwork.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Entrepreneur
Entrepreneurship
08.2023 - 04.2025
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Determined business plan, mission statement, and vision.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Fostered strong relationships with suppliers, negotiating favorable terms to reduce costs and improve product quality.
- Negotiated with service providers, securing cost-effective solutions for telecommunications, shipping, and other essential services.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Sales Generalis Productive
Bank Mandiri
03.2023 - 06.2023
- Presented at industry conferences or events to build brand awareness while networking with potential clients.
- Optimized territory coverage by effectively planning routes to increase face-to-face interactions with potential customers.
- Developed lasting client relationships through consistent follow-ups and excellent customer service.
- Enhanced product knowledge, staying updated on industry trends to better serve clients'' needs.
- Managed key accounts by maintaining regular communication, providing exceptional service, and growing the business relationship.
Bancassurance Sales Executive
KALIBRE
07.2021 - 11.2022
- Organized presentations at bank branches to promote Bancassurance products, educating both bank employees and customers on the benefits of these offerings.
- Collaborated with bank branch staff to identify cross-selling opportunities for insurance products within the existing customer base.
- Mentored new team members on best practices for Bancassurance sales success, sharing insights from personal experiences in the field.
- Maximized revenue generation opportunities by actively promoting multiple insurance products across various lines such as life, health, and property.
- Developed a pipeline of potential customers through networking, prospecting, and cold calling efforts.
- Built strong relationships with clients, resulting in repeat business and client referrals for new opportunities.
- Met or exceeded monthly sales quotas consistently by implementing effective sales strategies and managing time efficiently.
Teller Coordinator, Customer Service, Marketing
Bank Mandiri Vacancies
06.2018 - 06.2021
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Complied with internal controls and federal regulations by implementing [Type] methods.
- Motivated tellers to achieve sales and service goals with continuous coaching.
- Managed inventory by tracking and ordering bank supplies, equipment and documents.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Planned and implemented advertising campaigns.
- Collaborated with business team to coordinate sales and marketing plans.
Education
Bachelor of Social Science - Public Administration
Jember University
Jember 04.2001 -
Skills
Customer relations
Business planning
Strategic thinking
Social media management
Goal setting
Risk mitigation
Personnel management
Teamwork and collaboration
Interpersonal communication
Financial planning
Marketing strategies
Customer service management
Certification
Acquisition of the best products
reading
I take the time to learn something
Timeline
Entrepreneur
Entrepreneurship
08.2023 - 04.2025
Sales Generalis Productive
Bank Mandiri
03.2023 - 06.2023
Bancassurance Sales Executive
KALIBRE
07.2021 - 11.2022
Acquisition of the best products
12-2020
Teller Coordinator, Customer Service, Marketing
Bank Mandiri Vacancies
06.2018 - 06.2021
Bachelor of Social Science - Public Administration
Jember University
04.2001 -
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