Nova Ng Li Hua
Summary
Dedicated professional with 10+ years in beauty and medical aesthetics. Expertise in treatment assistance, client relations, and clinic operations. Recognized for strong organizational skills and adaptability. Committed to enhancing client skincare experiences and maintaining a positive clinic environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Aesthetic Therapist
Vincere Aesthetic Clinic
07.2024 - 06.2025
- Assisted doctors during treatments for a smooth and professional experience
- Clearly explained procedures and aftercare to clients
- Managed front desk, appointments, and billing
- Handled inquiries via phone, WhatsApp, and walk-ins
- Used Monday, Plato & Excel for CRM and record management
- Maintained client relationships and improved retention
- Reason for leaving: Needed more personal time
Aesthetic Assistant
The Urban Clinic
02.2023 - 06.2024
- Prepared equipment and assisted with injectables and lasers
- Educated clients on aftercare and maintained patient records
- Reason for leaving: Took time off due to family bereavement
Beauty Therapy Supervisor
Meitoto Pte Ltd
02.2012 - 02.2023
- Supervised team operations and staff training
- Achieved monthly sales target of SGD 50K
- Customized treatments to improve client satisfaction
- Assisted in Suzhou branch setup and training
- Reason for leaving: Transitioned from traditional beauty to medical aesthetics
Education
High School Diploma - Fundamentals of Cosmetic Chemistry
Providence University
Taiwan03-2010
Skills
- Customer Relationship Management
- Aesthetic Treatment Assistance
- Client Communication & Retention
- Treatment Planning
- Building Rapport
- Proficient in Monday / Plato / Excel
- Treatment Room Setup & Sanitation
- Staff Training & Team Collaboration
- Appointment & Front Desk Management
- Languages: Chinese (Native), English, Malay
Certification
Health and Nutrition Certification
Personal Information
- Age: 35
- Gender: Female
- Nationality: Malaysian
- Residency: Singapore PR
Reason For Leaving Previous Roles
Meitoto Pte Ltd:
- Reason for leaving: Transitioned from traditional beauty to medical aesthetics
The Urban Clinic:
- Reason for leaving: Took time off due to family bereavement
Vincere Aesthetic Clinic:
- Reason for leaving: Needed more personal time
Hobbies and Interests
Interested in aesthetic innovations, passionate about building client trust and confidence.
Timeline
Aesthetic Therapist
Vincere Aesthetic Clinic
07.2024 - 06.2025
Aesthetic Assistant
The Urban Clinic
02.2023 - 06.2024
Beauty Therapy Supervisor
Meitoto Pte Ltd
02.2012 - 02.2023
High School Diploma - Fundamentals of Cosmetic Chemistry
Providence University
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