Nouriel Ain
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
Client Service Coordinator
Beecroft Animal Specialist & Emergency Hospital
04.2024 - Current
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
F&B Executive
Atlas
08.2023 - 04.2024
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Built a rapport with dining guests in between service
- Basic housecleaning duties
- Explained menu items and suggested appropriate options for food allergy
- Cultivated warm relationships with regular customers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Seated customers in timely manner by managing reservations and waitlists
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Helped customers with dietary restrictions, allergies and intolerances obtain safe food by working closely with kitchen staff on alternatives
Guest Relations Executive
Four Seasons Hotel
02.2023 - 07.2023
- Greeted guests warmly and courteously, demonstrating first-class, professional hotel values for positive customer experiences
- Provided full hotel and facility tours, providing guests with maps and directing back to reception for further assistance
- Worked with energy and enthusiasm to provide outstanding hotel environments for optimised guest experiences
- Trained high-performing front-of-house teams, maintaining functional, efficient hotel reception services
- Handled guest queries effectively and efficiently, offering expert advice on services and facilities
- Received customer luggage, arranging porters to transport safely and promptly to allocated rooms
- Monitored guest feedback to continually seek improved operations and processes for optimised customer satisfaction
- Managed customer reservation processes, seeking best-available rooms and prices to meet exact guest requirements
- Used smart upselling techniques to increase customer purchases, including room upgrading and service add-ons when checking in
- Kept front desk supplies sufficient through regular stock counts, ordering low-stocks when necessary
- Managed administration duties, including updating records, filing bookings and other tasks as required
- Answered phones politely and professionally, dealing with matters including bookings and general queries
- Handled establishment mail by signing for parcels, organising mail and distributing to correct locations
- Handled guest complaints in a polite and friendly manner, providing effective solutions to maintain customer retention
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences
Barista
Starbucks
04.2022 - 11.2022
- Promote newly launched food/drinks
- Upsell items such as mints etc that may be on sale
- Creating a connection with each customer by remembering their name and what they usually order
- Cleaned counters, machines, utensils, and seating areas daily
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Maintained regular and consistent attendance and punctuality
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Controlled line and crowd with quick, efficient service
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs
Retail Sales Associate
Uniqlo
11.2021 - 05.2022
- Promote new products and/or products on sale
- Increase sales by knowing about the product (whether the product is suitable for cold or hot weather, what could the product be paired with
- Ensure sales target is met at the end of the day
- Check whether products are available at another outlet and how to hold the item for the customer
- Recommend products customers may be interested in by asking what they are looking for in store
- Always greeting customers when they enter the store and creating a positive environment
Retail Sales Associate
Ralph Lauren
11.2018 - 05.2019
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Built a rapport with dining guests in between service
- Basic housecleaning duties
- Explained menu items and suggested appropriate options for food allergy
- Cultivated warm relationships with regular customers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Seated customers in timely manner by managing reservations and waitlists
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Helped customers with dietary restrictions, allergies and intolerances obtain safe food by working closely with kitchen staff on alternatives
Education
Diploma In Communications Design Certificate -
Temasek Polytechnic
GCE N’Level Certificate -
Edgefield Secondary School
PSLE Certificate -
Pasir Ris Primary School
Skills
- Guest Relations
- Guest Satisfaction
- Service Quality
- Billing and payment processing
- Booking and scheduling appointments
- Answering inquiries via email/whatsapp/others
- Sales expertise
- Hospitality service expertise
- Food preparation and safety
Timeline
Client Service Coordinator
Beecroft Animal Specialist & Emergency Hospital
04.2024 - Current
F&B Executive
Atlas
08.2023 - 04.2024
Guest Relations Executive
Four Seasons Hotel
02.2023 - 07.2023
Barista
Starbucks
04.2022 - 11.2022
Retail Sales Associate
Uniqlo
11.2021 - 05.2022
Retail Sales Associate
Ralph Lauren
11.2018 - 05.2019
Diploma In Communications Design Certificate -
Temasek Polytechnic
GCE N’Level Certificate -
Edgefield Secondary School
PSLE Certificate -
Pasir Ris Primary School