Nourhan Awad

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Active member of the International Architecture Organization in University

Active Engineering staff society of Egypt .

Team work motivation plan in order give and take for the company , enhancing the skills of

• Place of Birth: Doha, Qatar
• Egyptian valid QID
• Married
• Hobbies: Horse riding, Reading and writing, Volleyball internet media updates .
• My quote it’s not what you say it’s how you say it , works literally in everything in life .. gained it from customer support experts.
• Date of Birth: 07/19/93
• One child 4 years
• From Egypt
• Sokhna, Mercedes Cars races fan club , bikers group , VW GTI fan club sports car transformation
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Took the IELSEnglish test from British council after high school 2010 .

Autocad for designing in Architecture

Microsoft academic full course plus always checks updates since 2011

Assistant operation manger training …

Team leader top team performance globally through All Vodafone call centers around the world .

Received second place award for the Senior Graduation Architecture Project in University and had my Graduation project studied for next generation for the concept on how to make change and design first burn hospital architecture project in university .

The complex of the hospital and the mind of design to forget burn pain management .

Life coaching courses online to help handle stress work home everyday.

Website design corse for technology improvement marketing course during corona lock down.

Joined the “Aspire Academy for Sports Excellence” for fitness training 7(Qatar) Augmented my reading and writing skills by joining “The American Education Center.”

I’m a mother first job and motivated to always be better .

I handle stress like a cup of coffee in the morning by breathing in and out and praying .

I reach my ongoing daily and future goal with motivational quotes every morning from my father and husband .

I multi task during crisis and not sleep till everything is back to perfect and more .

I create the way for how to be a professional efficient.

Mercedes car Fan , My future Car hopefully.

Customer service Vodafone UK , billing and technical support top achievers quarter and yearly award . For consistent year with zero abscemtism.

I was awarded in Vodafone UK call center for billing and technical handling skills .

Train the Trainer course owhich lately am attending in Excellence center qatar today to have professional certification.

Customer relation handling support award for top achiever in my numbers abound anything wrong and changing it for the better is sometime the key of achieving in work and life experience .

• Area of certification, Company Name - collection department in handling skills in 2022 for 6 months hardest department Vodafone UK