Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
EM Services Pte Ltd ( Engineering)
06.2008 - 10.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Purchase orders to maintain adequate stock levels. locally and internationally
- Payment to supplier locally and internationally.
- Managed filing system, entered data and completed other clerical tasks.
- Billing to TC for servicing of lift and playground.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Daycare Coordinator
Sree Narayana Mission Home For Elderly
01.2002 - 05.2008
- Stayed current on guidelines to maintain compliant program operations.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines
- Maintained high-quality care standards based on developmentally appropriate practices.
Credit Card Customer Service Representative
DBS
10.2001 - 12.2002
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Processed recurring automated payments and credit card payments.
- Assisted with reconciliations and customer communications.
- Received inbound customer calls related to credit and accounts receivable.
- Built strong relationships with customers to increase retention and loyalty.
- Researched and resolved customer complaints and disputes related to credit card accounts.
Claims Assistant
Health Hudig Langgevelt
01.1995 - 08.2001
- Logged, allocated and managed claims.
- Prepared files, letters and notices.
- Created and updated Software tracking spreadsheets.
- Transmitted case files between offices
Education
N Level -
12.1994
Skills
- Customer Service
- Mail Management
- Excel Spreadsheets
- Back Office Operations
- Cash Deposit Preparation
- Records Management Systems
- CRM Software
- Document Retrieval
- Data Entry Documentation
- Advanced MS Office Suite Knowledge
- Microsoft Office
- Database Administration
- Payroll and Benefits Administration
- Administrative Support
- Phone Call Answering
- Team Bonding
- Filing
- Documentation
Languages
Malay
English
Timeline
Administrative Assistant - EM Services Pte Ltd ( Engineering)
06.2008 - 10.2021
Daycare Coordinator - Sree Narayana Mission Home For Elderly
01.2002 - 05.2008
Credit Card Customer Service Representative - DBS
10.2001 - 12.2002
Claims Assistant - Health Hudig Langgevelt
01.1995 - 08.2001
Yio Chu Kang Sec School - N Level ,
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