Nourbaieny Bte Mohd Yusof

• Perform registration

• Using plato.

• Generate bill

• Insurance Claim (TPA)

• Follow up with doctors or clinic staff on completing the

information required.

• Assist doctor during consultation.

• Booking of appointment in the system/ for Procedure (colonoscopy/ OGD)

• Update result/records in the system.

• Collect payment

• Assisting a Gastroenterology & Hepatology Specialists

a Colorectal Surgeon

a Gastrointestinal & Bariatric Surgeon

a Advanced Internal Medicine & Sleep Disorder

Manage patient appointments, including scheduling, rescheduling, and cancellations.

Answer phone calls and reply to whatsapp promptly, addressing inquiries.

Provide clear guidance on basic clinical procedures

Assist in patient health insurance claims process

Assist in online billing system and claiming for panel insurances

Manage internal and external communications

Arrange hospital admission, laboratory, and imaging services when required

Assist in the mediation process between patients and healthcare providers

Handle payment via cash and credit cards

Dispensing of medications

Chaperone Doctor during consultation when required

Doing in-house procedures (Lung Function Test)

System/Online portal used.

- Plato

- Plexus

- MDBot

- Insurance Claim (TPA)

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Purchase orders to maintain adequate stock levels. locally and internationally
• Payment to supplier locally and internationally.
• Managed filing system, entered data and completed other clerical tasks.
• Billing to TC for servicing of lift and playground.
• Created and maintained databases to track and record customer data.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Assisted development and implementation of new administrative procedures.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.

• Stayed current on guidelines to maintain compliant program operations.
• Attended professional meetings and conferences to maintain and improve professional competence.
• Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines
• Maintained high-quality care standards based on developmentally appropriate practices.

• Worked with customers to answer questions, resolve disputes and research discrepancies.
• Processed recurring automated payments and credit card payments.
• Assisted with reconciliations and customer communications.
• Received inbound customer calls related to credit and accounts receivable.
• Built strong relationships with customers to increase retention and loyalty.
• Researched and resolved customer complaints and disputes related to credit card accounts.

• Logged, allocated and managed claims.
• Prepared files, letters and notices.
• Created and updated Software tracking spreadsheets.
• Transmitted case files between offices