Noryanie Binte Latip
Summary
Accomplished in enhancing customer satisfaction and streamlining operations, I leveraged my expertise in complaint handling and call center experience at Fitness First to mentor new hires and resolve complex issues efficiently. Demonstrated exceptional service by automating tasks, reducing wait times, and maintaining high professionalism under stress.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
The Golfing Lab
08.2019 - Current
- Answering phone calls and enquiries, managed coaches bays allocation for weekends. Accounts for coaches commission.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Senior Golf Customer Service
National Service Resort & Country Club
03.2009 - 07.2019
- Spearheaded initiatives to automate repetitive tasks, increasing efficiency and reducing errors in the team''s workflow.
- Reduced average call handling time with effective problem-solving techniques and clear communication skills.
- Managed high-stress situations with tact and professionalism, maintaining positive relationships with customers during difficult interactions.
- Improved customer satisfaction by efficiently resolving complex issues and providing exceptional service.
- Answered constant flow of customer calls with minimal wait times.
Senior Customer Service Officer
Fitness First
08.2007 - 01.2009
- Initiated execution of care responses as main point of contact with consumer escalation events.
- Mentored new hires through hands-on training sessions, ensuring their preparedness for independent work after onboarding completion.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
Education
Saint Hilda's Primary & Secondary
Tampines Street 8201-2000
Skills
- Customer service
- Call center experience
- Customer satisfaction
- Complaint handling
Timeline
Administrative Assistant
The Golfing Lab
08.2019 - Current
Senior Golf Customer Service
National Service Resort & Country Club
03.2009 - 07.2019
Senior Customer Service Officer
Fitness First
08.2007 - 01.2009
Saint Hilda's Primary & Secondary
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