NORWIRDAWATI BINTE ROSLI
East Area
Summary
Dedicated Senior Healthcare Clinic Assistant with strong experience in GP clinic operations, clinical procedures and medical administration. Skilled in phlebotomy, wound dressing, patient triage, Medisave submissions, e-claims processing and front desk operations. Experienced in high patient volume clinics and committed to delivering efficient workflow and quality patient care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Healthcare Clinic Assistant
Ultimed Healthcare Clinic
04.2025 - Current
- Provide full clinical and administrative support in GP clinic setting
- Assist doctors with patient preparation and clinical procedures
- Perform phlebotomy, finger prick testing and simple wound dressing
- Handle patient registration, triage support and appointment coordination
- Process Medisave submissions, insurance claims and billing
- Guide junior staff and support clinic workflow efficiency
Senior Patient Service Associate
SingHealth Polyclinic
12.2024 - 04.2025
- Managed high patient volumes at registration and service counters
- Maintained accurate patient records and appointment coordination
- Provided frontline support and assisted clinic operations
- Contract
Clinic Assistant
Pinnacle Family Clinic
04.2024 - 11.2024
- Supported doctors with patient intake and documentation
- Managed front desk duties and appointment scheduling
- Handled patient enquiries and clinic coordination
Clinic Assistant
Healthway Medical Group
10.2022 - 03.2024
- Performed clinic administrative duties and patient registration
- Supported daily clinic workflow and documentation
- Assisted healthcare staff during busy clinic hours
01.2012 - 01.2021
- Front Desk, Retail Healthcare & Customer Service Roles
- Earlier Experience
Education
GCE N Level - undefined
Bedok Town Secondary School
PSLE - undefined
Yu Neng Primary School
Skills
Patient Registration, Appointment Scheduling & Front Desk Operations
Phlebotomy / Venepuncture / Finger Prick Testing
Simple Wound Dressing & Clinical Procedure Assistance
Medisave Claims, Insurance Claims & Billing
Clinic Systems: OAS, SGMed, Clinic Assist, CMS
Medical Records Documentation & Patient Flow Coordination
Cashiering, Payment Processing & Customer Service
Microsoft Office, Google Workspace & Administrative Support
Certification
- Peripheral Venepuncture / Phlebotomy – HMI Institute of Health Sciences (2024)
- Wound Management in Nursing – HMI Institute of Health Sciences (2024)
- PreciS-C Cholesterol Finger Prick – SG Diagnostics (2024)
- WPLN Literacy & Numeracy – British Council (2025)
- NTUC Learning Hub – HR Analytics, HR Advisory & Workforce Planning
LANGUAGES
English – Advanced
Malay – Advanced
Timeline
Senior Healthcare Clinic Assistant
Ultimed Healthcare Clinic
04.2025 - Current
Senior Patient Service Associate
SingHealth Polyclinic
12.2024 - 04.2025
Clinic Assistant
Pinnacle Family Clinic
04.2024 - 11.2024
Clinic Assistant
Healthway Medical Group
10.2022 - 03.2024
01.2012 - 01.2021
GCE N Level - undefined
Bedok Town Secondary School
PSLE - undefined
Yu Neng Primary School