Summary
Overview
Work History
Education
Skills
Certification
Fishiing & Animal lover
Timeline
Generic

Norsuasta Taib

Summary

Dynamic Customer Service Executive with a proven track record at Best Denki Singapore, excelling in customer engagement and complaint handling. Recognized for enhancing customer satisfaction and retention through exceptional service and relationship building. Skilled in CRM and team training, consistently resolving issues and driving operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Executive EG 2

Best Denki Singapore Pte Ltd
05.2019 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

N Level -

Bedok North Secondary School
Singapore

GED -

Kaplan
Singapore

GED -

Kaizen
Singapore

GED -

SIRS
Singapore

GED -

SWSQ
Singapore

GED -

OTC
Singapore

Skills

  • Team collaboration
  • Customer engagement
  • Customer relationship management
  • Complaint handling
  • Presentation skills
  • Online chat and email
  • Relationship building
  • Product sales
  • Team training and development
  • Issue escalation
  • Payment management
  • Employee performance management
  • Account management
  • Sales growth initiatives
  • Email management
  • Customer service
  • Understanding customer needs
  • Problem-solving abilities
  • Microsoft office
  • Customer relationship management (CRM)
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Product knowledge
  • Data entry
  • Order and refund processing
  • Sales closing

Certification

  • [Area of certification] Training - [Timeframe]

Fishiing & Animal lover

On my off day , sometimes will meet up my brother, cousin & friend to go fishing  / bring my birds pet outdoor for free fly

Timeline

Customer Service Executive EG 2

Best Denki Singapore Pte Ltd
05.2019 - Current

N Level -

Bedok North Secondary School

GED -

Kaplan

GED -

Kaizen

GED -

SIRS

GED -

SWSQ

GED -

OTC

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Norsuasta Taib