NORSILA BINTE HAMID
Summary
Accomplished Nurse Manager with a robust background at Thye Hua Kwan Moral Charities, adept in staff supervision and development, and excelling in multitasking and organization. Spearheaded safety culture initiatives and enhanced patient care quality, demonstrating exceptional leadership and integrated health team coordination skills.
Overview
24
24
years of professional experience
Work History
Nurse Manager
Thye Hua Kwan Moral Charities
07.2023 - Current
- Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
- Served as a key point of contact between nursing staff, senior management, stakeholders, administration, and other allied healthcare professionals.
- Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
- Advocated for patients' rights and ethical considerations in all aspects of care delivery.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
Assistant Nurse Manager
Thye Hua Kwan Moral Charities
07.2021 - 06.2023
- Ensured timely documentation of all nursing activities within electronic medical records system, contributing to accurate record keeping and informed decision-making processes.
- Collaborated with other departments to streamline processes and enhance interdisciplinary teamwork, ultimately improving continuity of care for patients.
- Streamlined nursing operations for efficiency and quality improvement by conducting regular audits and addressing areas of concern.
- Evaluated staff performance regularly, providing constructive feedback and support for professional development opportunities.
- Assisted in budget management, optimizing resource allocation to maximize patient care quality without compromising fiscal responsibility.
Senior Staff Nurse
Thye Hua Kwan Moral Charities
07.2019 - 06.2021
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Developed individualized care plans for patients, addressing unique needs and preferences.
- Educate patients on managing chronic conditions such as diabetes or hypertension, empowering them to take control of their health.
- Communicating with external stakeholders on the care for patients in community.
- Enhanced community health by participating in local outreach programs, providing education and resources to vulnerable populations.
Staff Nurse
Thye Hua Kwan Moral Charities
07.2014 - 06.2019
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Assist with continuity of care in home care setting
- Performed various nursing interventions such as changing of nasogastric tubes and urine catheters, wound dressing, vital sign monitoring, medication management, healthcare education, etc.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
Staff Nurse
Home Nursing Foundation
02.2011 - 03.2014
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Assist with continuity of care in home care setting
- Performed various nursing interventions such as changing of nasogastric tubes and urine catheters, wound dressing, vital sign monitoring, medication management, healthcare education, etc.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
Staff Nurse
Institute Of Mental Health
05.2006 - 01.2011
- Provide quality nursing care through assessment, planning, implementation and evaluation of nursing care to meet the needs of the patients.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
Enrolled Nurse
Institute Of Mental Health
12.2000 - 04.2006
- Provide quality nursing care through assessment, planning, implementation and evaluation of nursing care to meet the needs of the patients.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
Education
Bachelor of Nursing - Nursing
Griffith University
Kaplan Singapore07-2021
No Degree - Diploma in Nursing With Merit
Nanyang Polytechnic
05-2006
No Degree - Certificate in Enrolled Nurse
School of Nursing
12-2000
Skills
- Multitasking and Organization
- Staff Supervision and Development
- Integrated Home Health (IHH) Team Lead
- Mobile Inpatient Care (MIC) Ops Member
Timeline
Nurse Manager
Thye Hua Kwan Moral Charities
07.2023 - Current
Assistant Nurse Manager
Thye Hua Kwan Moral Charities
07.2021 - 06.2023
Senior Staff Nurse
Thye Hua Kwan Moral Charities
07.2019 - 06.2021
Staff Nurse
Thye Hua Kwan Moral Charities
07.2014 - 06.2019
Staff Nurse
Home Nursing Foundation
02.2011 - 03.2014
Staff Nurse
Institute Of Mental Health
05.2006 - 01.2011
Enrolled Nurse
Institute Of Mental Health
12.2000 - 04.2006
Bachelor of Nursing - Nursing
Griffith University
No Degree - Diploma in Nursing With Merit
Nanyang Polytechnic
No Degree - Certificate in Enrolled Nurse
School of Nursing
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