Summary
Overview
Work History
Education
Skills
Languages
Employmentstatus
Timeline
Generic

Norshahidah Binte Norman

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Personable and organized individual with strong communication and multitasking abilities. Possesses solid understanding of gym operations and customer service, paired with skills in handling administrative tasks and managing schedules. Ready to contribute to positive gym environment and ensure smooth daily operations.

Offering excellent customer service and administrative skills with keen ability to learn and adapt quickly in gym environment. Brings foundational understanding of fitness culture and knack for managing front desk operations efficiently. Ready to use and develop multitasking and communication skills in [Desired Position] role.

Developed exceptional customer service and administrative skills within fast-paced gym environment. Expertise in handling client inquiries, managing schedules, and maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills will be valuable.

Gym professional committed to high standards and achieving results. Adept at managing front desk operations, addressing member inquiries, and ensuring smooth daily functions. Reliable team player who adapts to changing needs and contributes to collaborative work environment. Proficient in customer service, multitasking, and maintaining welcoming atmosphere.

Overview

5
5
years of professional experience

Work History

Gym Receptionist

Anytime Fitness
06.2025 - Current
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Processed new memberships accurately, leading to an increase in gym revenue and member retention.
  • Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Directed guests and appointments to fitness consultants to increase membership enrollments.

Retail Worker

Adidas
05.2024 - 12.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth.

Retail

Marks and Spencer
05.2022 - 08.2022
  • Increased sales performance by implementing targeted marketing strategies and optimizing retail floor layouts.
  • Maximized retail space utilization by creating visually appealing merchandise displays that showcased available products effectively.
  • Managed retail accounts to maximize customer satisfaction, loyalty, and retention.
  • Engaged consumers near and around retail kiosk to ask for business and encourage orders.
  • Assisted in sales floor tasks as needed, demonstrating flexibility in job responsibilities within the retail environment.
  • Maintained a clean and organized retail environment, ensuring easy navigation for customers.

Interior Design

Supreme Houzz Design
01.2022 - 02.2022
  • Participated in multiple design expos and workshops to stay current with emerging trends and technologies in the field of interior design.
  • Advised clients on interior design choices such as space and color allocations, layout and coordination of furnishings.
  • Gathered interior design goals from clients and explained options.

Retail

Hao
11.2021 - 11.2021
  • Assisting trolleys

Warehouse

Redmart
08.2021 - 11.2021
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.

Restaurant

Chickata
01.2021 - 02.2021

Education

Private N Levels -

Project Starfish
10.2021

PSLE and below - undefined

Qifa Primary School
12.2016

Skills

  • Health and safety awareness
  • Administrative tasks
  • Appointment scheduling
  • Reception desk management
  • Punctual and reliable
  • Payment processing

Languages

English
Bahasa Melayu

Employmentstatus

Singaporean

Timeline

Gym Receptionist

Anytime Fitness
06.2025 - Current

Retail Worker

Adidas
05.2024 - 12.2024

Retail

Marks and Spencer
05.2022 - 08.2022

Interior Design

Supreme Houzz Design
01.2022 - 02.2022

Retail

Hao
11.2021 - 11.2021

Warehouse

Redmart
08.2021 - 11.2021

Restaurant

Chickata
01.2021 - 02.2021

PSLE and below - undefined

Qifa Primary School

Private N Levels -

Project Starfish
Norshahidah Binte Norman