NORSHAFIKA MOHD ZAKI
Community Content Management Specialist
Cheras
Summary
Highly motivated professional with a strong belief in the ability to generate compelling strategies for enhancing company reputation. Possesses extensive knowledge in market research and a proven track record of creating brand awareness. Well-equipped to contribute to the organization's success.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Community Content Management Specialist
BYTEDANCE PRECISION SDN BHD
01.2021 - Current
- Review and moderating user-generated content of offensive, inappropriate or harmful before published into the online platform
- Review user-generated content in real time to make sure it meets the company's standards and community guidelines
- Started in US market, then Pakistan and currently Singapore
- Process complaints and issues related to products or services
- Assisting customers complete purchases, upgrades, and returns, and frequently provide advice and technical assistance
SCICOM (MSC) BHD - EDUCATION MALAYSIA GLOBAL SERVICES
01.2019 - 02.2021
- Respond to customer queries in a timely and accurate way, via phone and email
- Identifying customers needs and helping customer use specific features
Customer Service Representative
KELLY SERVICES
01.2018 - 06.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Business Process Specialist
AIG, American International Group
06.2016 - 09.2016
- Transfers information from paper formats into computer files
- Prepares, compiles, and sorts documents for data entry
- Verifies and logs receipt of data
Education
ACCA - Associates of Certified Chartered Accountants
University Technology of MARA
01.2014 - 01.2016
Diploma - Accountancy
University Technology of Mara
01.2011 - 01.2014
Skills
Microsoft Office
Ethics
Team Work
Accessibility compliance
Content management
Strong attention to detail
Multitasking Abilities
Excellent communication
Active listening
Team building
Fact-checking
Analytical thinking
Timeline
Community Content Management Specialist
BYTEDANCE PRECISION SDN BHD
01.2021 - Current
SCICOM (MSC) BHD - EDUCATION MALAYSIA GLOBAL SERVICES
01.2019 - 02.2021
Customer Service Representative
KELLY SERVICES
01.2018 - 06.2018
Business Process Specialist
AIG, American International Group
06.2016 - 09.2016
ACCA - Associates of Certified Chartered Accountants
University Technology of MARA
01.2014 - 01.2016
Diploma - Accountancy
University Technology of Mara
01.2011 - 01.2014
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