Summary
Overview
Work History
Education
Skills
Awards / Achievement
Languages
Availability
Timeline
Generic
Nor Nazrenah Binte Selamat

Nor Nazrenah Binte Selamat

Summary

Experienced aviation service professional with nearly 10 years in frontline and operational roles, specializing in resolving complex customer inquiries and ensuring smooth travel experiences. Passionate about delivering exceptional service, strengthening passenger relationships, and supporting airline brand loyalty through efficiency, empathy, and attention to detail.

Overview

10
10
years of professional experience

Work History

Health Screener (Part-Time)

Minmed Clinic
08.2025 - Current
  • Conduct corporate health screenings: blood pressure, eye checks, height, weight, hips, and waist.
  • Register participants, manage queues, and support on-site logistics.
  • Assist medical staff and ensure smooth flow during events.

Patient Experience Coordinator (Part-Time)

Royal Thai Wellness
06.2025 - Current
  • Manage client bookings and schedules through email and messaging platforms.
  • Handle patient inquiries and update client records accurately.
  • Provide administrative support across time zones.

Customer Service Specialist

Delta Air Lines
02.2023 - 06.2025

• Assisted customers by phone with purchases, booking changes, and service add-ons.

• Resolved escalations with empathy and professionalism.

• Strengthened communication and problem-solving skills in a high-volume environment.

Customer Service Officer

Dnata Singapore Pte Ltd
08.2015 - 07.2022
  • Delivered premium check-in and service for First Class passengers at CIP Terminal (Air France).
  • Oversaw check-in operations, documentation, meal orders, and special service requests.
  • Handled ticket sales, rebookings, cancellations, and service upgrades.
  • Coordinated with airline staff and baggage services to resolve irregularities.
  • Led departure gate operations to ensure smooth and timely boarding.

Education

N Level (5 Credit) - Normal Academic

Northbrooks Secondary School
01.2013

Skills

  • Customer Service & Communication
  • Aviation Operations & Documentation
  • Ticketing & Reservations
  • Departure Gate & Boarding Management
  • Problem-Solving & Conflict Resolution
  • Team Leadership & Coordination
  • Time Management & Reliability

Awards / Achievement

  • Customer Service Oriented Award – Changi Airport Group
  • Najm Award
  • Amadeus Altea, Oscar Habile, and Axis System Trained

Languages

English
Bahasa Melayu
Bahasa Indonesia

Availability

Immediate

Timeline

Health Screener (Part-Time)

Minmed Clinic
08.2025 - Current

Patient Experience Coordinator (Part-Time)

Royal Thai Wellness
06.2025 - Current

Customer Service Specialist

Delta Air Lines
02.2023 - 06.2025

Customer Service Officer

Dnata Singapore Pte Ltd
08.2015 - 07.2022

N Level (5 Credit) - Normal Academic

Northbrooks Secondary School
Nor Nazrenah Binte Selamat