Nornadia Suhaimi
Student
Singapore
Summary
Motivated [Type] Service Crew Member bringing [Number] years of experience and advanced [Type] and [Type] skills. Eager to apply abilities to new role at [Company] focused on keeping customers satisfied and operations running smoothly.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Service Crew
Dunkin Donuts
03.2024 - Current
- Kept customers and crew areas organized.
- Adhered to company policies and procedures consistently, contributing to positive workplace culture.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Contributed to achievement of sales targets through upselling food items when applicable.
- Operated cash registers and POS systems, handling over $1200 in cash daily
Training Manager
McDonald's
9 2023 - 02.2024
- Trainee managers work under the supervision of managers to acquire essential knowledge for future management.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Strengthened interdepartmental communication and collaboration by facilitating cross-functional training sessions, fostering culture of teamwork and mutual support.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed departmental systems and procedures to better align workflow processes.
Food and Beverage Crew
Dunkin'
11.2019 - 09.2023
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Stocked shelves to organize aisles in assigned department.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Retail Assistant
Spotlight Retail Group (SRG)
03.2021 - 09.2021
- Greeted customers with a friendly and helpful attitude
- Answered any questions regarding inventory, sales, and promotions
- Carefully and accurately rang up items and neatly packed customers' bags
- Worked well with other employees to ensure smooth processes
- Assisted customers with prompt and polite support in-person and via telephone
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Education
Some College (No Degree) - Diploma in Food, Nutrition And Culinary Science
Temasek Polytechnic
Singapore 01.2020 - 05.2024
Some College (No Degree) - Chemical Technology
ITE College East
Singapore 04.2018 - 04.2020
Some College (No Degree) - Applied Food Science
ITE College East
Singapore 01.2016 - 01.2018
Skills
Order documentation
Timeline
Service Crew
Dunkin Donuts
03.2024 - Current
Retail Assistant
Spotlight Retail Group (SRG)
03.2021 - 09.2021
Some College (No Degree) - Diploma in Food, Nutrition And Culinary Science
Temasek Polytechnic
01.2020 - 05.2024
Food and Beverage Crew
Dunkin'
11.2019 - 09.2023
Some College (No Degree) - Chemical Technology
ITE College East
04.2018 - 04.2020
Some College (No Degree) - Applied Food Science
ITE College East
01.2016 - 01.2018
Training Manager
McDonald's
9 2023 - 02.2024