Norman Amat

• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

• Patrol all areas of the hotel noting, recording and informing the management of all potential problems or hazards.

• Circulate amongst guests and patrons monitoring all matters pertaining to federal or state legislations as well as Shangri-la standard and local operating procedures, recording any violations.

• Keep the GM, DM & DOD informed of all incidents occurring within the hotel via properly structured written reports.

• Ensure that when required, undesirables are tactfully and effectively handled without interruptions to hotel operations or concerns to guests. They are to be approached and questioned in a non-aggressive manner. If in the event that additional assistance is needed, backup is to be called.

• To monitor and control access to Back Of The House areas by screening all visitors and associates when required.

• Issue or retrieve hotel keys/swipe cards and record their movements on a timely basis.

• Exercise the department’s system in an effective manner to log factual and concise reports including:

• Security incident report.

• Associates accident report.

• Guest incident report.

• Undesirables report.

• Visitor log.

• Associates casual locker log.

• Key issue/retrieval log.

• Public areas cleaning requests.

• Member of the Hotel Emergency Respond Team in a manner and responsibility, specified in the Emergency Respond Procedures.

• To attend training in First Aid, Emergency and Fire Safety Procedures in order to effectively perform the various tasks and duties.

• Comply with all security procedures in conjunction with the local operating procedures, noting and reporting those who are in violation.

• Liaise with other departments in ways and actions that ensure an awareness of each departmental functions building on mutual understanding and respect, which would result in continual and effective security awareness.

• Immediately report all defects identified, maintenance work order.

• When appropriate, during heavy guest activities assist associates with their duties except duties of a specialized nature.

• Perform any reasonable request made by any manager or supervisor if not life threatening or illegal in nature.

• Ensure that health and safety requirements in the workplace are observed, enforced and maintained.

• To ensure and follow established procedures and compliance as per SOP guidelines.

• Any other duties as may be assigned from time to time.

• Ensure that the safety control office is never left unattended.