Hi, I’m
Norlizawati Saad
Customer Service
Singapore,Singapore
Summary
Adept at enhancing customer experiences and ensuring aviation safety, my tenure at SATS LTD and Goldin equipped me with expertise in ticketing systems and crisis management. Demonstrated ability to improve team well-being and maintain compliance with airport regulations, underscoring my strong interpersonal skills and safety proficiency.
Professional with experience in passenger services, prepared to enhance customer satisfaction and operational efficiency. Strong focus on team collaboration and flexibility in adapting to changing needs. Skilled in communication, conflict resolution, and multitasking. Reliable and driven to achieve results in fast-paced environment.
Overview
17
years of professional experience
Work History
SATS LTD
Passenger Service Officer
11.2011 - Current
Job overview
- Handled passport control duties efficiently, ensuring accurate documentation checks for international flights.
- Collaborated with airline staff to maintain flight schedules and minimize delays for passengers.
- Ensured compliance with aviation regulations regarding passenger rights by staying current on industry developments.
- Enhanced customer satisfaction by addressing passenger concerns and providing prompt resolutions.
- Working in SIngapore Airlines Premium Lounges.
- Handling daily ground operations.
- In charge on the well being of 65 man team in operations.
Goldin
Customer Service Agent
08.2007 - 09.2011
Job overview
- Handling gates operations.
- Flight delays.
- Managing customers queries and complaints.
Education
Northland Secondary SchoolSingapore, Null, Singapore
No Degree
12-2001
Skills
- Ticketing system proficiency
- Airport safety regulations
- First aid training
- Crisis management
- Patience and tact
- Cross-cultural sensitivity
- Lost luggage handling
- Language proficiency
- Passenger boarding procedures
- Disability assistance
- Strong interpersonal skills
- Customer service management
- Check-in processes
- Check-in procedures
- Security screenings
- Boarding gate procedures
- Airline policies
- VIP support
Timeline
Passenger Service Officer
SATS LTD
11.2011 - Current
Customer Service Agent
Goldin
08.2007 - 09.2011
Northland Secondary School
No Degree
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