Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Additional Information
Timeline
Generic
NORLIZA MOHD SATELI

NORLIZA MOHD SATELI

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Positive and diligent professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering years of experience paired with goal-oriented and performance-minded approach. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Seasoned bringing proven skills in negotiating, preparing and finalizing agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

32
32
years of professional experience

Work History

Property Officer

Smart Property Management
05.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for the property management office.
  • Doing handover for key collection for new residents
  • Taking charge of the Facilities booking and maintenance
  • doing the booking approval
  • Doing blk and lift inspection before T.O.P date.

Managing Agent Administrative Assistant

Smart Property Management
08.2022 - 05.2023
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Resolved caller issues quickly and thoroughly.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Obtained client information by answering telephone calls.
  • Established strong customer relationships, building recommendations and loyalty.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.
  • Communicated effectively with owners, residents, and on-site associates.

Executive Project Coordinator

NCS Hub
05.2022 - 07.2022
  • Coordinated project pipeline and assignments.
  • Managed document control, document archiving and imaging.
  • Identified issues, notified project team and assisted with resolution.
  • Provided administrative project support to project team and key stakeholders from origination through implementation.
  • Produced timely and accurate project status and performance reports, plan revisions, change notices and ad hoc reports regarding project.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Analyzed project performance data to identify areas of improvement.
  • Facilitated workshops to collect project requirements and user feedback.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Paid attention to detail while completing assignments.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

RC MANAGER

People's Association
01.2015 - 05.2017
  • Created process recipes and conducted statistical analysis to define specifications and determine equipment capabilities.
  • Partnered with sales, strategy and business development to identify new product opportunities, manage project portfolio and work assignments.
  • Supported collaborative projects and worked closely with technical partners to deliver against portfolio roadmaps.
  • Used multiple sources of information and broader stakeholder views to develop solutions and recommendations.

Horticultural Executive

Treescapes Pte Ltd
04.2012 - 10.2014
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Identified trends and assessed opportunities to improve processes and execution.
  • Established and implemented departmental policies, goals and objectives.
  • Interviewed, recruited and trained new onboarding candidates.
  • Collaborated with back-office team members to facilitate seamless business execution.
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Reported issues to higher management with great detail.

Digital Photographer

K Services
02.2010 - 02.2012
  • Digitally edited photos to enhance appearance.
  • Took photos from different angles and perspectives to capture perfect images.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Photographed high-quality images for various print and digital projects.

Document Controller

ASM Technologies
01.1996 - 01.1999
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Coordinated document exchange between departments, contractors, suppliers and customers.
  • Provided support for document controls and worked with contract documents.
  • Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
  • Complied with safety regulations as outlined in organizational procedures to minimize [Type] issues.
  • Managed technical documentation flow of engineering, project management and construction activities.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
  • Checked blueprints and drawings for accuracy and completeness.
  • Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
  • Created project control documentation to support needs of important projects.
  • Completed transmittal logs and stored in files for specified durations.
  • Prepared documents for projects in accordance with project manager, team, or client specifications.
  • Transmitted documents, organized revisions and tracked changes.
  • Converted documents from one application to another.
  • Worked with internal staff to process documents and sent for closing.
  • Uploaded company procedures and policies to EDMS, routing for approval and training.

Data Entry Clerk

IVP (International Video Product Pte Ltd)
02.1992 - 04.1996
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Created and maintained data entry logs to track data entry activities.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Collated and organized data entry documents into filing systems for easy access.
  • Developed and maintained databases to store customer information.
  • Updated and maintained customer information, documents and records.
  • Used computer software to store and retrieve data.
  • Checked for accuracy by verifying data and records.
  • Followed data entry protocols, rules and regulations.
  • Managed and organized documents for data entry tasks.
  • Analyzed current data records to provide detailed reports.
  • Utilized techniques for increasing data entry speed.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Built and maintained tracking databases for variety of measuring aspects.

Education

No Degree - ICDL Professional-Digital Marketing

Intellisoft Training Pte Ltd
Beach Road
12.2021

No Degree - LEGISLATION

BCA
01.2021

No Degree - Certificate in Safe Events Ambassador

NTUC Learning Hub
2021

No Degree - Certificate in Facility Management

Avanta Academy
2021

No Degree - Recognise Terrorist Threats

Powel 2018
2019

No Degree - DIPLOMA IN LEADERSHIP AND PEOPLE MANAGEMENT

AAARYA BUSINESS COLLEGE PTE LTD
Beach Road
10.2018

No Degree - Advance Certificate in IT Services

Lithan Academy
2017

No Degree - Landscape Horticulture

CUGE
2013

No Degree - Certified Service Professional

Mendaki
2010

No Degree - LCCI in Customer Service/ Level 2 Call Centre

Mendaki
2008

No Degree - Nitec in Office Skills

ACM Training Centre
Yishun New Town, Null, Singapore
01.2000

Certificate in Managing Agent Practice

SISV Academy

Skills

  • Teamwork and Collaboration
  • Attention to Detail
  • Adaptability and Flexibility
  • Customer Service
  • Property Inspections
  • Problem Solving
  • Property Management
  • Decision Making
  • Facilities Management
  • Tenant Relations
  • Maintenance Scheduling
  • Property Tours and Inspections
  • Administrative Support
  • Deposits Management
  • Data Entry

Accomplishments

  • Achieved by completing bicycle clearance and registration exercise. registration for public carpark registration with accuracy and efficiency.

Languages

English
Indonesian
Malay
Mandarin

Additional Information

Skills

Computer Literate

Proficient in Microsoft Office, e-mail, Outlook, Skype etc,

Knowledge of Copiers / Scanners

Customer Service Oriented

Effectively Solving problems, strong communication skills,

Organized Systematic, consistent and neatly organize for convenient access or retrieval

Team player- Capable to work and improvise with others to obtain better results

Possesses a Security license (Handle Security Incidents and Services, provide guard and patrol, Recognise Terrorist Threats, Conduct Security Screening of person and bag)

• CPR + AED

· Administrative

· Basic Account/ invoicing/arrears management

· Sourcing service provider

· Liaison & Co-ordination

· Customer Service/Service Excellence

· Public Relation

· Organizational & Planning

· Community Engagement

· Operations & Procurement

· Updating Records for Audit Preparation


Timeline

Property Officer

Smart Property Management
05.2023 - Current

Managing Agent Administrative Assistant

Smart Property Management
08.2022 - 05.2023

Executive Project Coordinator

NCS Hub
05.2022 - 07.2022

RC MANAGER

People's Association
01.2015 - 05.2017

Horticultural Executive

Treescapes Pte Ltd
04.2012 - 10.2014

Digital Photographer

K Services
02.2010 - 02.2012

Document Controller

ASM Technologies
01.1996 - 01.1999

Data Entry Clerk

IVP (International Video Product Pte Ltd)
02.1992 - 04.1996

No Degree - ICDL Professional-Digital Marketing

Intellisoft Training Pte Ltd

No Degree - LEGISLATION

BCA

No Degree - Certificate in Safe Events Ambassador

NTUC Learning Hub

No Degree - Certificate in Facility Management

Avanta Academy

No Degree - Recognise Terrorist Threats

Powel 2018

No Degree - DIPLOMA IN LEADERSHIP AND PEOPLE MANAGEMENT

AAARYA BUSINESS COLLEGE PTE LTD

No Degree - Advance Certificate in IT Services

Lithan Academy

No Degree - Landscape Horticulture

CUGE

No Degree - Certified Service Professional

Mendaki

No Degree - LCCI in Customer Service/ Level 2 Call Centre

Mendaki

No Degree - Nitec in Office Skills

ACM Training Centre

Certificate in Managing Agent Practice

SISV Academy
NORLIZA MOHD SATELI