Norliza Mohamad Ramli
Summary
Talented individual highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am also a Wellness Coach Full Time who loves working from home.
Overview
21
21
years of professional experience
Work History
Sales Events Administrator
Jambar Team Building
02.2023 - Current
- Managed administrative logistics of events planning, event booking, and event promotions.
- To complete all administrative tasks on time -Quotations/Invoices/Proposals/Zoho Books/Zoho Expenses/Zoho CRM/Canva
- Developed detailed event reports, documenting all aspects of each event.
- Monitored and controlled event expenditures to meet budgets.
- Utilized social media to promote events and increase attendance.
- Analyzed event costs to identify areas of improvement and cost savings.
- Coordinated travel and accommodations for event attendees.
- Coordinated transportation and parking arrangements for guests and vendors.
- Developed creative themes for events and created related activities to engage attendees.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
Client Service Representative
Parkway Laboratory Services
10.2008 - 04.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Prepared and submitted reports to keep management informed of sales activities and progress.
Patient Service Officer
Raffles Medical Group
10.2008 - 04.2013
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used [Software] to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments each day.
- Resolved billing inquiries and disputes in timely fashion.
Sales Coordinator
Asiatic Engineering Pte Ltd
05.2006 - 09.2008
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system. Preparing Quotations, Invoices and Credit Notes.
- Maintained long-term relationships with high net-worth clients.
IT Helpdesk Officer
NEC Solutions Pte Ltd
05.2005 - 04.2006
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
- Researched and identified solutions to technical problems.
Customer Service Officer
Singtel
08.2004 - 01.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction on fraudulent cases.
- Monitoring fraud cases and cold calling customers.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
Guest Services Agent
Parkroyal Hotels & Resorts
03.2003 - 08.2004
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Collected room deposits, fees, and payments.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
Education
No Degree - Front Office Skills
SHATEC Hotels & Tourism College
Bukit Batok02.2003
No Degree - Express
Telok Kurau Secondary School
Still Road12.2002
No Degree - Primary School Leaving Examination
Corporation Primary School
Boon Lay Drive12.1999
Skills
- Travel Coordination
- Executive Support
- Schedule Coordination
- Expense Monitoring
- Customer Service
- Events Coordination
- Presentation Creation
- Deadline Adherence
- Relationship Development
- Performance Improvement
- Project Management
- Proposal Evaluation
- MS Office
- Business Administration
- Flexible Schedule
- Administrative Support
- Continuous Improvement
- Attention to Detail
- Job Costing
- Decision-Making
- Team Collaboration
- Travel Arrangements
- Team Building and Leadership
- Expense Reporting
- Personable and Approachable
- Task prioritization
- Health evaluation
Accomplishments
Personal: Manage to lose 20kg in 4 months and still losing healthy weight through proper nutrition and exercise.
Career:
Service Star (Raffles Hospital)
Officially appointed Team Leader in Parkway Laboratory Call Centre
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Sales Events Administrator
Jambar Team Building
02.2023 - Current
Client Service Representative
Parkway Laboratory Services
10.2008 - 04.2013
Patient Service Officer
Raffles Medical Group
10.2008 - 04.2013
Sales Coordinator
Asiatic Engineering Pte Ltd
05.2006 - 09.2008
IT Helpdesk Officer
NEC Solutions Pte Ltd
05.2005 - 04.2006
Customer Service Officer
Singtel
08.2004 - 01.2005
Guest Services Agent
Parkroyal Hotels & Resorts
03.2003 - 08.2004
No Degree - Front Office Skills
SHATEC Hotels & Tourism College
No Degree - Express
Telok Kurau Secondary School
No Degree - Primary School Leaving Examination
Corporation Primary School
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