Norliza Binte Idris
Tampines
Summary
Administrative professional prepared to drive operational efficiencies and organizational success. Known for improving office workflows and managing executive support functions effectively. Dependable team player who adapts to changing needs and consistently delivers results. Proficient in scheduling, correspondence management, and project coordination.
Overview
23
23
years of professional experience
Work History
Administrative Executive / Document Controller
Engie Group
08.2022 - Current
- General administrative work, including data entry and filing
- Assist in preparing incoming and outgoing letters and emails and sorting out mailers
- Submission of documents, drawings, and letters and creating transmittal
- (Document Controller)
- Close and Distribute approved documents to internal and external parties
- Maintain proper filing system organisation and storage of documents and information
- Keep electronic filing and archive system for easy issuance, storage, retrieval and management of documents to internal and external parties
- Specialization: Clerical / Administration Support
- Specialization: Document Controller for Data Centre
- Main Client: Airtrunk Singapore
- Current Salary: SGD3040
Administrative Executive / Document Controller
Eng Lee Engineering Pte Ltd
08.2021 - 06.2022
- Work for Canal and Roadwork Diversion Project under Main Client LTA
- General administrative work, including data entry, and filing
- Assist in preparing incoming and outgoing letters, emails and sorting out mailers
- Prepare a master list for Drawings, Documents, and incoming & outgoing correspondences
- Submission of documents, drawings, and letters and creating transmittal
- (Document Controller)
- Maintain proper filing system organization and storage of documents and information
- Keep electronic filing and archive system for easy issuance, storage, retrieval and management of documents to internal and external parties
- Specialization: Clerical / Administration Support
- Specialization: Document Controller – Canal and Roadwork Diversion Project at Aviation Park Road
- Main Client: Land Transport Authority (LTA)
- Salary: SGD2600
Project Administrator / Document Controller
Huationg Contractor Pte Ltd
06.2020 - 08.2021
- Application of Visitor Pass to be raised on behalf of Client or Subcons to visit CE Checkpoint and enter the T5 Construction site, by applying the Application form and send out to CAG SO Rep for Approval
- Sending out Workers’ Particulars for making Permanent passes or Renewals of Permanent Passes according to their Work Permit Expiry and Project period ends
- Sending out name list to CAG
- Additional duty, During the COVID-19 period
- Will assist to make sure All workers were in Green Access Code to enter the site to work
- Replying to emails and assisting with other Ad hoc duties
- Assist Contractors in submitting Drawings and Plans of Projects by sending out transmittals either on RFA or RFI
- (Using Bentley System)
- Specialization: Clerical / Administration Support
- Role: Project Administrator - Construction Department
- Specialization: Submission Of Confidential Documents / Transmittal Document Controller
- Main Client: CAAS / CAG
- Salary: SGD2200
Pass Office Administrator - Security Ground Ops
Huationg Contractor Pte Ltd
08.2018 - 06.2020
- Check-in and verification of required documents
- Issue Visitor Pass to Visitor visiting the Construction Site
- Report any irregularity and take appropriate action
- Ensure compliance with security breach regulations on Visitor coming to the Construction Site
- Ensure the care of company property that is issued for work purposes
- Any other duties as required Example: Administrative Work / Reply to Urgent Emails / Assist Counter
- Specialization: Pass Office Administrator - Security Ground Ops
- Salary: SGD1600
Customer Service Agent - Departure / Check-in Counter / Airline Operations Control Centre
DNATA Singapore Pte Ltd
09.2015 - 03.2018
- Check-in and verification of required documents
- Collect any charges as required
- Inform passengers of the boarding gate and boarding time
- Make boarding announcements and manage the boarding process
- Ensure the accuracy of appropriate documents uplifted on the flight
- Liaise with Ramp and Cabin Crew for boarding clearance
- Meet the Cabin Crew on arrival to collect documentation and for Special Services to handle the requests
- Greet passengers on arrival and provide necessary directions for arrival formalities
- Report any discrepancies in baggage delivery according to the procedures
- Report any irregularity and take appropriate action
- Ensure compliance with security breach regulations on passenger and baggage handling
- Ensure compliance with ICAO regulations on acceptance of Dangerous Goods in check-in and hand-carry baggage
- Ensure the care of company property that is issued for work purposes
- Any other duties as required
- Salary: SGD2500
Customer Service Agent - Departure / Check-in Counter / Airline Operations Control Centre
BBA Aviation - Jetstar Asia
11.2014 - 07.2015
- Check-in and verification of required documents
- Collect any charges as required
- Inform passengers of the boarding gate and boarding time
- Make boarding announcements and manage the boarding process
- Ensure the accuracy of appropriate documents uplifted on the flight
- Liaise with Ramp and Cabin Crew for boarding clearance
- Meet the Cabin Crew on arrival to collect documentation and for Special Services to handle the requests
- Greet passengers on arrival and provide necessary directions for arrival formalities
- Report any discrepancies in baggage delivery according to the procedures
- Report any irregularity and take appropriate action
- Ensure compliance with security breach regulations on passenger and baggage handling
- Ensure compliance with ICAO regulations on acceptance of Dangerous Goods in check-in and hand-carry baggage
- Ensure the care of company property that is issued for work purposes
- Any other duties as required
- Salary: SGD1800
Customer Service Supervisor - Departure & Check-In Counter / Ticketing Sales / Airline Operation / Operations Control Centre [Passenger Service Department]
Asia Pacific Star Pte Ltd (APS) - Jetstar Asia, Valuair, Tigerair, Cebu Pacific and Scoot
04.2009 - 09.2013
- Supervise and control assigned flights at check-in and departure boards
- Ensure that all applicable charges are collected by Associates
- Delegating tasks
- Monitoring the Team Performance
- Assist the team by performing the task with them
- Helped and assist in the training and development
- Handled Complaints (from both staff and customers)
- Sorting security issues
- Maintain good rapport and build Good customer relations
- Ensure that NTL handling procedures are adhered to according to Airlines’ and Airport Authorities’ procedure
- Ensure timely and accurate submission of flight reports
- Ensuring the discipline, efficiency, and welfare of the staff working under me and keeping the VP airports posted with such matters deserving their attention
- Holding periodical meetings and ensuring that effective action is taken to improve their turnout, enhance efficiency, remove impediments, redress their grievances, and take measures necessary for better functioning of the Airports
- Salary: SGD2300
Customer Service Officer - Departure & Check-in Counter / Ticketing Sales
Swissport Pte Ltd
07.2007 - 03.2009
- Supervise and control assigned flights at check-in and departure boards
- Ensure that all applicable charges are collected by Associates
- Delegating tasks
- Monitoring the Team Performance
- Assist the team by performing the task with them
- Helped and assisted in the training and development
- Handled Complaints (from both staff and customers)
- Sorting security issues
- Maintain good rapport and build Good customer relations
- Ensure that NTL handling procedures are adhered to according to Airlines’ and Airport Authorities’ procedure
- Ensure timely and accurate submission of flight reports
- Ensuring the discipline, efficiency, and welfare of the staff working under me and keeping the VP airports posted with such matters deserving their attention
- Holding periodical meetings and ensuring that effective action is taken to improve their turnout, enhance efficiency, remove impediments, redress their grievances, and take measures necessary for better functioning of the Airports
- Salary: SGD2200
Passenger Services
SATS Pte Ltd
01.2002 - 12.2007
- Provide timely and comprehensive assistance to passengers over the counter, transfer, airline lounges and gate hold room
- Pre-check-in for all types of passengers on request and handle calls
- Assigned flight numbers and update passengers’ data on connecting outbound flights
- Provide information about flight schedules, status, products and services
- Meet and exceed passenger expectations
- Oversee new trainees with proper coaching and guidance
- Salary: SGD1700
- From2002 to2007 [Contract base]
Education
GCE O Level -
Skills
- Software: Microsoft Office Applications / Windows7 &8
- Software: Data and Statistical Analysis – Basic and Advanced
- System : Navitaire/ Altea Trained
- System : Bentley System - Project Wise Explorer / Project Wise Deliverable Management
- System : EPIC System (Engineering Project Integration and Collaboration)
- System : DAR - Design Acceptance Request
- System : PROCORE
- System : e-Citrix (TMS – For staff Attendance and Overtime Tracking)
- System : Simplicity – Procurement for purchase order and raising billing advice to finance
- Customer service
- File management
- File organization
- Administrative leadership
- Document preparation
- Administrative management
STRENGTHS
Ability to cope with failures and learn from mistakes.
Timeline
Administrative Executive / Document Controller
Engie Group
08.2022 - Current
Administrative Executive / Document Controller
Eng Lee Engineering Pte Ltd
08.2021 - 06.2022
Project Administrator / Document Controller
Huationg Contractor Pte Ltd
06.2020 - 08.2021
Pass Office Administrator - Security Ground Ops
Huationg Contractor Pte Ltd
08.2018 - 06.2020
Customer Service Agent - Departure / Check-in Counter / Airline Operations Control Centre
DNATA Singapore Pte Ltd
09.2015 - 03.2018
Customer Service Agent - Departure / Check-in Counter / Airline Operations Control Centre
BBA Aviation - Jetstar Asia
11.2014 - 07.2015
Customer Service Supervisor - Departure & Check-In Counter / Ticketing Sales / Airline Operation / Operations Control Centre [Passenger Service Department]
Asia Pacific Star Pte Ltd (APS) - Jetstar Asia, Valuair, Tigerair, Cebu Pacific and Scoot
04.2009 - 09.2013
Customer Service Officer - Departure & Check-in Counter / Ticketing Sales
Swissport Pte Ltd
07.2007 - 03.2009
Passenger Services
SATS Pte Ltd
01.2002 - 12.2007
GCE O Level -
Similar Profiles
Malu Venugopalan MenonMalu Venugopalan Menon
Operations Manager at Engie GroupOperations Manager at Engie Group
Harold VelasiHarold Velasi
Field Engineer at Fujairah F2 O&M Company (ENGIE Group)Field Engineer at Fujairah F2 O&M Company (ENGIE Group)
Aravind MariyappanAravind Mariyappan
Instrument & control Technician at ENGIE J3B RO + PVInstrument & control Technician at ENGIE J3B RO + PV
NG CONG JINGNG CONG JING
Country Sales Manager at The Polyolefin Company(S) Pte LtdCountry Sales Manager at The Polyolefin Company(S) Pte Ltd
Sandra Ka Kaye LeongSandra Ka Kaye Leong
Marketing Manager Cum Customer Service Executive at YouLe Mandarin Education Centre (FRM)Marketing Manager Cum Customer Service Executive at YouLe Mandarin Education Centre (FRM)