Norliza Alwi
Singapore
Summary
A results-driven professional with an unwavering commitment to excellence, I offer a robust background in administration and human resources, underscored by exemplary supervisory, problem-solving, and interpersonal skills. Known for my collaborative approach, I have consistently demonstrated the ability to cultivate and sustain positive relationships with colleagues and management across all organisational levels. Armed with a comprehensive understanding of diverse office procedures, I excel in orchestrating and optimising business processes, ensuring unparalleled efficiency and success in every aspect of the workplace. My dynamic skill set positions me as an invaluable asset, poised to make significant contributions to the success and growth of any organisation.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Manager, Manpower, Testing Ops Task Group, Crisis Strategy Ops Group/Healthier SG Ambassador
Ministry of Health
05.2022 - Current
- Oversees HR data management
- Works closely with internal and external stakeholders on troubleshooting data management issues
- Identifies and defines hiring requirements with line managers
- Coordinates contract conversion matters with MOH CHR BP
- Manages the onboarding and exit process
- Prepares management reports and analyses
- Acts as a liaison between SPO and EAs on disciplinary issues in ground operations
- Assisting members of public with the Healthier SG enrolment at Community Centres and Polyclinics.
Senior Executive, Manpower Planning
Health Promotion Board
10.2020 - 04.2022
- Managed monthly contract renewals of ground manpower
- Processed monthly payroll for Contract For Service personnel
- Liaised with Ground Ops on HR policies and processes
- Verified monthly billing from EAs before final GeBiz submission
- Attended to email enquiries.
Ops Admin/Support (Swab Ops)
Health Promotion Board
05.2020 - 09.2020
- Set-up gowning, de-gowning, and swabbing stations
- Registered clients and ushered them to swabbing stations
- Coordinated lunch and Grab codes for Swab Ops teamlets
- Part of the Contact Tracing team for Swab Ops.
Club Administrator (Part-time)
Simplifit Pte Ltd
06.2018 - 02.2020
- Managed office and membership administration
- Provided customer service and sales support.
Project Manager (Part-time)
ERCM Consultancy
11.2017 - 11.2018
- Coordinated trainings for members
- Booked training venues and submitted to Skills Training.
Clinic Admin Asst (Part-time)
Life Family Clinic
02.2016 - 10.2017
- Managed Clinic administration and staff payroll.
Executive Assistant/Human Resource
Seascape Surveys Pte Ltd
07.2013 - 12.2015
- Managed and maintained calendars, schedules meetings
- Oversaw office operations and facilities
- Prepared Purchase Orders for procurement
- Administered records of employee benefits
- Handled recruitment and selection process
- Processed EP/S Pass and W Pass for employees.
HR Officer
K2 Specialist Services Pte Ltd
08.2010 - 06.2013
- Oversaw Resource Management System (RMS) and certification requirements
- Processed EP/S Pass and W Pass for employees
- Processed payroll for both office and offshore personnel
- Assisted with booking external training
- Managed recruitment and onboarding process
- Administered staff leave records and entitlement.
Administrator, Asia
OES Oilfield Services Singapore Pte Ltd
11.2008 - 05.2010
- Supports Business Development Manager
- Manages daily office administration duties
- Coordinates logistics for inspectors
- Arranges logistics for shipment of specialised equipment
- Assists clients in sourcing equipment and suppliers.
Union Exec
SIA Engineering Company Engineers and Executive Union
09.1998 - 10.2008
- Managed daily office operations
- Scheduled and managed appointments for 15 Executive Committee Members
- Handled bookkeeping and cash management
- Planned and coordinated Union functions and events
- Assisted with the publication of in-house magazine and maintained the Union’s website
- Handled members’ welfare and benefits.
Marketing Support
Unimax Stationery Pte Ltd
01.1998 - 06.1998
- Provided accurate pre-sales and post-sales information to customers
- Liaised with Suppliers on product information and new product sourcing
- Managed all correspondence, order fulfilment, and logistics.
Marketing Officer
SilkAir (S) Pte Ltd
07.1993 - 07.1997
- Designed and analysed financial and passenger sales data
- Produced monthly/ad-hoc reports and statistics
- Planned flight schedules and coordinated approval process for new destinations
- Handled overseas inquiries on station’s sales & performance
- Performed other clerical duties.
Education
Bachelor of Arts in Human Resources Management with Organisational Psychology - Human Resources Managememt
Edinburgh Napier University in Partnership With Singapore Human Resource Institute (SHRI)
Singapore09.2015
Diploma in Organisational Psychology - Organisational Psychology
Singapore Human Resource Institute (SHRI)
Singapore10.2014
Diploma in Business Administration and Marketing (validated by Stratfordshire University) - Business Administration & Marketing
TMC Business School
Singapore06.1997
Skills
- Autonomous
- Employee Engagement
- Employee Relation
- HR Administration
- Interpersonal Skills
- Time Management
- Verbal and written communication
- Staff Management
- Business Administration
- Teamwork and Collaboration
- Problem Resolution
- Hiring and Training
- MS Office
- Interpersonal Relations
- Administration and Reporting
- Human Resources Management
Certification
- WSQ Advanced Certificate in Learning and Performance 2.0 (ACLP 2.0), 05/2024
- Edward de Bono’s Power of Perception, 05/2024
- Microsoft Power Platform App Maker, 03/2024
- The Essence of Lean Thinking, 03/2023
- Introduction to Infographic Design Using Microsoft PowerPoint, 10/2022
- Para-Counselling (Adv), 12/2021
- Para-Counselling (Basic), 11/2021
- Grievances & Discipline Handling, 05/2013
Awards
- National Award (COVID-19) – Commendation Medal, 2023
- COVID-19 Resilience Medal, 2023
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Quote
Character cannot be developed in ease and quiet. Only through experience of trial and suffering can the soul be strengthened, ambition inspired, and success achieved.
Helen Keller
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager, Manpower, Testing Ops Task Group, Crisis Strategy Ops Group/Healthier SG Ambassador
Ministry of Health
05.2022 - Current
Senior Executive, Manpower Planning
Health Promotion Board
10.2020 - 04.2022
Ops Admin/Support (Swab Ops)
Health Promotion Board
05.2020 - 09.2020
Club Administrator (Part-time)
Simplifit Pte Ltd
06.2018 - 02.2020
Project Manager (Part-time)
ERCM Consultancy
11.2017 - 11.2018
Clinic Admin Asst (Part-time)
Life Family Clinic
02.2016 - 10.2017
Executive Assistant/Human Resource
Seascape Surveys Pte Ltd
07.2013 - 12.2015
HR Officer
K2 Specialist Services Pte Ltd
08.2010 - 06.2013
Administrator, Asia
OES Oilfield Services Singapore Pte Ltd
11.2008 - 05.2010
Union Exec
SIA Engineering Company Engineers and Executive Union
09.1998 - 10.2008
Marketing Support
Unimax Stationery Pte Ltd
01.1998 - 06.1998
Marketing Officer
SilkAir (S) Pte Ltd
07.1993 - 07.1997
Bachelor of Arts in Human Resources Management with Organisational Psychology - Human Resources Managememt
Edinburgh Napier University in Partnership With Singapore Human Resource Institute (SHRI)
Diploma in Organisational Psychology - Organisational Psychology
Singapore Human Resource Institute (SHRI)
Diploma in Business Administration and Marketing (validated by Stratfordshire University) - Business Administration & Marketing
TMC Business School
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