Norlin Mustafa
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Prosegure. Adept at problem-solving and multitasking, I effectively resolved guest concerns, enhancing satisfaction. Proven ability to foster vendor relationships and streamline processes, contributing to operational efficiency and improved service delivery.
Overview
21
21
years of professional experience
Work History
Concierge
Prosegure
11.2024 - Current
- Provide access to vistors
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Supported event planning efforts, contributing to the successful execution of occasions.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
HR Assistant
KAEFER Integrated Services
04.2023 - 11.2024
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Participated in recruitment and selection process for new hires.
- Responded to employee inquiries regarding benefits and other HR topics.
- Helped employees register for benefits programs using online portals.
- Tracked various statistics and kept detailed records to support human resources department.
- Coordinated employee relocation processes.
- Complete process on hiring foreign workers
Billing Officer
EY
05.2022 - 04.2023
- Developed strong working relationships with clients'' accounts payable departments, fostering trust and collaboration on billing matters.
- Maintained detailed records of all billable items, ensuring accurate charges were applied consistently across clients.
- Minimized late fees incurred on vendor invoices by staying abreast of due dates and submitting payments promptly when necessary.
- Safeguarded company reputation by maintaining strict confidentiality of sensitive client information.
- Supported company growth by adapting quickly to changes in software, processes, and workload volumes as needed.
- Streamlined the billing process for increased efficiency through implementing electronic invoicing systems.
- Demonstrated a commitment to continuous improvement by participating in relevant training and professional development opportunities.
- Strengthened client relationships with clear communication and timely resolution of billing concerns.
- Optimized revenue streams by consistently meeting deadlines for monthly invoicing cycles.
- Enhanced billing accuracy by thoroughly reviewing invoices and ensuring correct data entry.
- Contributed to team goals by cross-training as a backup for colleagues during peak periods or absences.
- Assisted in financial audits, ensuring accuracy and compliance with regulations throughout the billing department.
- Worked with multiple departments to check proper billing information.
Account and Admin Assistant
Savills Singapore
02.2021 - 05.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Address any facilities-related issues promptly, minimizing disruptions to daily operations.
- Attend to residents needs and feed back
- Complete the process of enquiries for renovation, car park application, access card, transponder, facilities and amenities
- Providing daily services for maintenances of building, lift, landscaping, cleanliness, pets control and security system
- Monthly payment for maintenances fees
- Provide payment report weekly and monthly to HQ
Junior Accountant
Quilt A.I
01.2016 - 01.2021
- Assisted with preparation of monthly financial statements.
- Prepared bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
- Prepared journal entries and entered into system using XERO.
- Reconciled month-end totals for timely and accurate reporting of financial information.
- Increased efficiency in accounts payable processing by verifying vendor invoices against service orders and contracts.
- Provided support during audits by gathering requested documentation and answering questions from auditors.
- Improved efficiency in invoice processing, leading to timely payments and better cash flow management.
- Prepared working papers, reports and supporting documentation for audit findings.
- Used accounting software to issue tax returns and prepare consolidated reports.
Purchasing Assistant
Digi Singapore Pte Ltd
01.2004 - 02.2016
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Established and managed supplier and vendor relationships.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Collaborated with other departments to identify opportunities for cost reduction or process improvements within the purchasing function.
- Managed inventory levels effectively to prevent stockouts and minimize holding costs.
- Maintained complete documentation and records of all purchasing activities.
- Resolved discrepancies between purchase orders and invoices promptly, maintaining a high level of accuracy in financial records.
- Streamlined purchasing processes for increased efficiency and reduced procurement time.
- Achieved cost savings by negotiating with suppliers and securing favorable contracts.
- Collaborated with internal departments to identify and manage demand for material and services.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Worked with departments to find new and better items to fulfill diverse needs.
- Conducted research, identifying potential vendors and better pricing options.
- Analyzed and reported on inventory levels to determine purchasing requirements.
- Developed and implemented strategies to reduce operational costs.
- Searched for hard-to-find items and found high-quality, reliable vendors.
Education
No Degree - High Nitec in Building Services
Bedok ITE
Singapore12-2003
No Degree - N Level
Kranji Secondary School
Singapore12-1999
No Degree - PSLE
Clementi North Primary School
Singapore12-1995
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Team player mentality
- Administrative support
- Cash handling
- Vendor interaction
- Effective decision making
- Problem-solving
- Time management
Cycling and Swimming
Actives that can create a healthy bonding and life style.
Timeline
Concierge
Prosegure
11.2024 - Current
HR Assistant
KAEFER Integrated Services
04.2023 - 11.2024
Billing Officer
EY
05.2022 - 04.2023
Account and Admin Assistant
Savills Singapore
02.2021 - 05.2022
Junior Accountant
Quilt A.I
01.2016 - 01.2021
Purchasing Assistant
Digi Singapore Pte Ltd
01.2004 - 02.2016
No Degree - High Nitec in Building Services
Bedok ITE
No Degree - N Level
Kranji Secondary School
No Degree - PSLE
Clementi North Primary School
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