NORLI LILY KASIM
Summary
Dynamic and results-oriented professional with a solid 20-year track record in high-pressure environments. Recognized for consistently enhancing productivity and ensuring accuracy, possessing exceptional leadership, problem-solving, and analytical skills that drive operational excellence and foster business growth. Committed to continuous improvement, aiming to deliver outstanding contributions and elevate team performance. Eager to join a collaborative team where expertise can make a meaningful impact.
Overview
1
1
year of professional experience
Work History
Process Associate - Ground Truth Officer
Genpact Pte Ltd
1 2021 - 3 2024
- Acted as a key point of contact with clients and business partners.
- Resolving tasks promptly with critical thinking.
- Commitment to learning new projects, efficient in 26 projects.
- Content moderation for Spam, Scam, CSAM, and many others.
- QA Sampling from content moderators' task.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
Sales Lead
Lion City Rentals Pte Ltd
10.2020 - 12.2020
- Attend to enquiries via social media, incoming calls, and walk-ins.
- Perform the full spectrum of sales procedures.
- Assign duties to a team of 7 members.
- Mentoring new team members for sales procedure.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
Sales Team Lead
CarTimes Pte Ltd
03.2020 - 08.2020
- Attend to enquiries via social media, incoming calls, and walk-ins.
- Perform full spectrum of sales procedures and loan submissions.
- Assign responsibilities to a team of 10 members.
- Mentoring new team members for sales procedure.
- Building client relationships.
- Conduct morning sales meeting.
- Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
Education
Professional Certificate Property Development/Real Estate Management -
Council of Estate Agency
Diploma in Computer Studies -
Informatics Computer School
GCE N Level - undefined
Upper Aljunied Seconday School
Skills
Trainer
Presentations
Dispute Resolution
Microsoft Outlook
Microsoft Excel
Microsoft Word
Critical Thinking
Leadership
Content Moderation
Legal Compliances
Process Analysis
Accomplishments
- 100% Accuracy for weekly PKTs Cheers Award Winner
- Monthly VIC incentive receiver
Timeline
Sales Lead
Lion City Rentals Pte Ltd
10.2020 - 12.2020
Sales Team Lead
CarTimes Pte Ltd
03.2020 - 08.2020
Process Associate - Ground Truth Officer
Genpact Pte Ltd
1 2021 - 3 2024
Professional Certificate Property Development/Real Estate Management -
Council of Estate Agency
Diploma in Computer Studies -
Informatics Computer School
GCE N Level - undefined
Upper Aljunied Seconday School
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