Norlela Rahmat
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at GP Hotel Management Pte Ltd. Skilled in cash handling and adept at resolving issues, demonstrating exceptional attention to detail and listening skills. Achieved significant improvements in front desk efficiency and guest relations.
Overview
22
22
years of professional experience
Work History
Front Desk Receptionist
GP Hotel Management Pte Ltd
02.2024 - Current
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Server Cum Cashier
Club Avatar
12.2011 - 03.2013
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Retails Assistant
Isetan Scotts
01.2003 - 04.2005
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Education
No Degree - N Level
Yio Chu Kang Secondary School
Ang Mo Kio11-1999
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Cash handling
Timeline
Front Desk Receptionist
GP Hotel Management Pte Ltd
02.2024 - Current
Server Cum Cashier
Club Avatar
12.2011 - 03.2013
Retails Assistant
Isetan Scotts
01.2003 - 04.2005
No Degree - N Level
Yio Chu Kang Secondary School
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