Norjihan Norman
Singapore
Summary
A driven individual who values professionalism, teamwork, attention to detail, and strives for excellence in tasks allocated. To be part of an organization which allows me to showcase my skills and proficiencies while effectively aligning with key business initiatives.
Overview
11
11
years of professional experience
Work History
Front Office Associate
PARKROYAL on Pickering
01.2014 - 01.2015
- Liaised with various departments such as housekeeping, engineering and sales to ensure a smooth guest experience
- Collaborated with team members to handle guest requirements from check-in through check-out
- Oversaw front desk operations and fulfill guests' needs in a fast-paced business environment
Housekeeping Associate
Pan Pacific Singapore
04.2019 - 07.2019
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Coordination of housekeeping staff and allocation of staff to the floors to ensure operational efficiency
- Working with other departments such as Front Office and Engineering to ensure the rooms are well-maintained with no faults and ready for guests to check-in
- Inventory management of housekeeping supplies
Revenue Analyst
Pan Pacific Singapore
08.2019 - 12.2019
- Monitored market trends and news to identify emerging opportunities
- Evaluated performance of hotel and adjusted revenue strategies accordingly
- Liaising with partner OTAs to ensure rate parity
- Prepare scheduled revenue reports to analyze performance
Assistant Childcare Teacher
Smartz Playhouse
01.2021 - 11.2022
- Engaged with children on individual basis to build positive relationships and promote learning
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Gathered materials and resources to prepare for lessons and activities.
Distribution Services Executive
Pan Pacific Hotel Group
11.2022 - 07.2024
- Liaison between 44 properties and corporate office to provide support in the various distribution systems
- Manage the hotel's distribution channels on OTAs, GDS, metasearch engines, and direct booking platforms
- Assisted in the setting up of corporate level SOPs and guidelines for to ensure uniformity of promotion distributions across all properties
- Conducting training to properties on the SOPs and guidelines on the distribution systems and network
- Working alongside corporate Revenue Performance on alignment of pricing strategies while optimizing revenue through seamless distribution of corporate-level promotions
- Testing and implementation of new systems functionality
Development Executive
Pan Pacific Hotels Group
07.2024 - Current
- Conducting comprehensive market analysis to understand the local demographics, tourist patterns, business travel demand, and existing hotel competition in the area
- Assessing the proposed hotel site regarding access, visibility, topography, utilities availability, and proximity to key demand generators
- Developing detailed financial projections including projected revenue (room rates, occupancy, food & beverage sales), operating expenses, and potential profitability metrics such as ROI
- Develop brand presentation decks for internal and external stakeholders for developers
Education
Hospitality Business With Honours - Hospitality
Singapore Institute of Technology
12-2020
Diploma - Hospitality & Tourism Management
Temasek Polytechnic
04.2015
Skills
- Operations management
- Problem-solving skills
- Performance tracking
- Public Speaking
- People Management
- Analytical Skills
Languages
English
Mandarin
Timeline
Development Executive
Pan Pacific Hotels Group
07.2024 - Current
Distribution Services Executive
Pan Pacific Hotel Group
11.2022 - 07.2024
Assistant Childcare Teacher
Smartz Playhouse
01.2021 - 11.2022
Revenue Analyst
Pan Pacific Singapore
08.2019 - 12.2019
Housekeeping Associate
Pan Pacific Singapore
04.2019 - 07.2019
Front Office Associate
PARKROYAL on Pickering
01.2014 - 01.2015
Hospitality Business With Honours - Hospitality
Singapore Institute of Technology
Diploma - Hospitality & Tourism Management
Temasek Polytechnic
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