Norizwan Jamali
Summary
Proven leader in logistics and administrative management, adept at enhancing operational efficiency and employee performance at 3G Logistics. Excelled in staff supervision, process improvement, and fostering strong client relationships, achieving a notable increase in customer satisfaction. Skilled in Microsoft Office and team building, I consistently prioritize results and quality assurance.
Overview
9
9
years of professional experience
Work History
Warehouse Admin Supervisor
3G Logistics
01.2018 - 07.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted routine inspections to check quality and compliance with established specifications.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Solicited customer feedback to identify and improve on areas of weakness.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
Warehouse Administrative Assistant
DB Schenker
02.2016 - 12.2017
- Facilitated better decision-making for management by creating detailed reports on warehouse performance metrics.
- Coordinated employee schedules, ensuring proper coverage for all warehouse tasks while minimizing overtime costs.
- Streamlined warehouse operations by implementing efficient administrative processes and procedures.
- Contributed to a safer work environment through meticulous monitoring of safety protocols and reporting any observed violations.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
- Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
- Developed strong relationships with vendors to facilitate timely deliveries and resolve any discrepancies or issues.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained clean, orderly work environment free of hazards.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Invoicing Officer
Richland Logistics Pte.Ltd.
01.2015 - 01.2016
- Improved accuracy in invoicing by conducting regular audits of billing records and addressing discrepancies.
- Ensured accurate invoicing and order tracking by diligently updating company database with delivery details.
- Ensured prompt invoicing for services rendered while maintaining accurate financial records.
- Investigated and resolved invoicing discrepancies to maintain good vendor relations.
- Handled administrative duties including managing schedules appointments data entry invoicing order processing efficiently accurately.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Strengthened relationships with vendors through regular communication and prompt resolution of discrepancies in purchase orders or invoices.
Education
No Degree - WSQ Critical Thinking Skills For Effective Decisio
FirstCom Academy
11 Eunos Road 806.2024
No Degree - WSQ Innovative Communication Methods Using ChatGPT
FirstCom Academy
11 Eunos Road 8 05.2024
No Degree - WSQ Effective People Management
FirstCom Academy
11 Eunos Road 805.2024
No Degree - N Level
Bedok View Secondary School
6 Bedok South Ave 312.2010
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Operations Management
- Process Improvement
- Process Monitoring and Improvement
- Logistics Coordination
- Quantitative skills
- File Organization
- Customer Relations
- File Management
- Administrative Management
- Document Management
- Order Processing
- Microsoft Office
- Customer Service
- Reliable and Responsible
- Critical Thinking
- Administrative Support
- Team Coordination
- Relationship Building
- Time Management
- Documentation and Recordkeeping
- Decision-Making
- Excel spreadsheets
- Honest and Dependable
- Document Filing and Retrieval
- Visitor Greeting
- Goal Minded
- Loading and unloading
- Shipping and receiving operations
- Shipping and receiving
- Order picking and processing
- Material Handling
- Quality Checks
- Warehouse Logistics
- Stock counts
- Inventory Replenishment
- Logistics
- Quality Control
- Quality Assurance
- Inventory Management
- Inventory and Stocking
- Problem-Solving
- Staff Supervision
- Team Building and Leadership
- Mentoring and training
- Safety standards
- Hiring and Training
- Coaching and Motivation
- Documentation
- Goal Setting
- Employee Scheduling
- Heavy Lifting
- Supplies inventory
- Team coaching
- Reporting and Correspondence
- Equipment Maintenance
- Employee Safety
- Interpersonal Relationships
- Conflict Resolution
- Attention to Detail
- Clear Communication
- Positive Attitude
- MS Office
- Invoicing and Billing
- Data entry and documentation
- Data Entry and Recording
- Data entry and recordkeeping
- Data Entry Accuracy
- Data Entry Competence
- Computer Literacy and Data Entry
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Dependable and Responsible
- Flexible and Adaptable
- Organizational Skills
- Active Listening
- Computer Skills
- Calm Under Pressure
- Organization and Time Management
- Verbal Communication
- Problem Resolution
My hobbies is playing soccer, pool, bowling, cycling, singing, playing video games.
My hobbies is playing soccer, pool, bowling, cycling, singing, spending time with love ones.
Languages
Malay
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Warehouse Admin Supervisor
3G Logistics
01.2018 - 07.2023
Warehouse Administrative Assistant
DB Schenker
02.2016 - 12.2017
Invoicing Officer
Richland Logistics Pte.Ltd.
01.2015 - 01.2016
No Degree - WSQ Critical Thinking Skills For Effective Decisio
FirstCom Academy
No Degree - WSQ Innovative Communication Methods Using ChatGPT
FirstCom Academy
No Degree - WSQ Effective People Management
FirstCom Academy
No Degree - N Level
Bedok View Secondary School
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