Norizan Sheik Mohd Aris

• Created a welcoming environment by greeting patients, assist with registration and updating personal and medical details into the system.
• Positive work environment by effectively collaborating with doctors consultations, medical staff and other departments such as gym area, physiotherapy and social workers.
• Supported clinical nurses by organizing and maintaining patient records for easy access and updated documentation and clinical procedures as per doctor's instructions.
• Operated various phone lines, addressing patient concerns and scheduling.
• Assist patients with future appointments with medical personnel,insurance providers and / or social workers to resolve any discrepancies or concerns.
• Reduced errors in data entry by diligently verifying information on forms prior to submission into the system.
• Coordinated appointment reminders through various methods such as phone calls, emails, or text messages to minimize missed appointments.
• Answered incoming calls, scheduled appointments, filed medical records and attend to incoming and outgoing emails.

• 5 years service
• 5 rotating shifts
• Managing daily operations of department, effective resource planning - including covering of manning issues
• Setting and meeting performance targets for speed, efficiency and quality
• Monitoring random calls to improve quality, minimize errors and track operative performance
• Preparing daily, weekly, monthly reports and archive key performance indicator (KPI) if any
• Organizing staffing, including shift patterns and number of staff required to meet demand
• Maintain staff by recruiting, selecting, orienting and training employees; maintaining safe, secure and legal work environment; developing personal growth opportunities
• Coaching, motivating and retaining staff
• Reviewing performance of staff, identifying training needs and planning training sessions
• Developed and maintained courteous and effective working relationships.
• Maintaining up-to-date knowledge of hotel’s products and facilities
• Take calls that agents cannot handle and be available when agent appears to need assistance
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Liaising with Guest Services Managers, Team Leaders, Hotel Ambassadors, IT and third parties to gather information and resolve issues
• Ensuring all relevant communications, records and data are updated and recorded.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Used coordination and planning skills to achieve results according to schedule.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Exceeded goals through effective task prioritization and great work ethic.
• Identified issues, analyzed information and provided solutions to problems.

Reason for leaving : Looking for an office hour or 2-shifts job / better salary. Plan to take courses to do my own online business.

• 3 years 4 months service
• 5 rotating shifts
• Receive all incoming calls / assist with outgoing calls / local & overseas
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Handle enquiries for Internal outlets / 5 properties information
• Answered guest inquiries and provided information regarding hotel services and amenities.
• Assist with emergency code alerts for hotel
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
• Assist Concierge at times with limousine / restaurant booking
• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
• Assisted guests by furnishing information and directions to gift shop and dining outlets.
• Assist with technical assistance for room phones programming / faults
• Maintained consistent positive customer feedback.
• Updating internal directory details into system
• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Monthly consolidation of documents
• Stationery requisition
• Internal fax / guest fax assistance / printing
• Assist with guest messages written / voice messages
• Daily updates of In-house television channels with Engineering Team
• Planning of department roster
• Retrieving and programming of daily wake-up call request for
• All In-house guests and group wake- up call request

Reason for Leaving : Looking for a better shift duty, salary and nearer location to home.

• 5 months only
• 8am to 5.30pm 5 days week $6.50 per hour
• Processing of work permit / S-Pass / Long term visit pass / Maids work permit application
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Counter checking of applicant passport details / In Principle approval /Security Bond Validity / Medical reports validity / Educational Certificate
• Taking photograph and thumbprints of applicants
• Ensure accuracy and applicable standard policies and regulatory guidelines of application requirements
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment

Reason for Leaving : HDB requirement to have a full time job as a sole owner of the property

• 6 months service
• 6 days / week $5.50 per hour
• Cashiering duties - handling cash / credit cards / foreign exchange transactions
• Processing store membership application
• To be aware of ongoing promotions
• Assist with stock check / price tagging / checking delivery orders
• Assist customers with book search / categories / gift wrap service
• Maintained excellent attendance record, consistently arriving to work on time
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Reason for leaving : Government Job Offer and converting to a full time job

• 3 years service
• 8am to 5pm / 5 day week job (Overtime till 10pm daily) due to time difference
• Maintained energy and enthusiasm in fast-paced environment
• Worked flexible hours across night, weekend and holiday shifts
• Priority department - counter checking of Bank foreign exchange dealings / Money Market tickets
• Ensure accuracy of base amount conversion with counterparty
• Photocopy & Filing of daily summarized deal tickets & reuters
• Posting of consolidated deal tickets into system with accuracy & speed due to counterparty `cut off time’ to Monetary Authority of Singapore (MAS)
• Collaborated with team members to achieve target results
• Entrusted with stationery requisition and inventory

Reason for leaving : Marriage / Family business in Malaysia

• One year service
• 8am to 4 pm
• Registration of walk-in patients / by appointment particulars and medical history
• Used Internal software to record and organize patient insurance and medical information
• Coordinated with staff to process registration paperwork and direct to appropriate departments
• Processed medical records requests, assuring release only to appropriate parties proper authorization
• For locals / foreign worker medical for work permit application
• Arrange follow up appointment
• Liaised with Radiology & Clinical Department for follow up/ updating of test results into system
• Maintain proper records of long term patients
• Liaise with major work permit agents, radiologists and nurses
• Reason for leaving : Better job offer

• 1 year 4 months service/ 2 rotating shift
• Collaborated with team members to achieve target results
• Entrust with store master safe float
• Assist Chief Cashier and ensure smooth operations of 12 retail pay points
• Opening and closing of shift floats of cashiers
• Submission of accurate daily cash sales/credit card summary
• Foreign exchange
• Train new recruit
• Submission of previous day sales daily with cut-off time
• Plan staff roster
• Reason for leaving : Need office hour job / Care for 1st child

• 3 years service
• Ensure smooth operations of 3 dining outlets
• Plan staff roster
• Managed staffing levels to provide optimal support for cash register operations
• Liaise with Accounts / other relevant departments
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Performed store opening, closing and shift-change actions and kept accurate shift-change logs
• Assisted customers by answering questions and fulfilling requests.
• Educated employees on register use, merchandising and customer service

Reason for leaving : A better job offer

• 4 years service
• Handle check in / check out of hotel guest
• Greeted customers and responded to requests for information
• Ensure accurate filing of guest folio and credit card merchant copies
• Assist in foreign exchange, traveler's check and In-house safe box assistance
• Ensure accuracy in opening / closing of sales summary
• Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
• Mentored new team members on POS system operation, customer service strategies and sales goals.