Noriza Zainal
Overview
16
16
years of professional experience
Work History
Senior Executive, Real Estate Management
Nanyang Technological University
10.2015 - Current
- Spearhead negotiations of leases and licenses, ensuring favorable terms for the organization and maintaining positive tenant relationships.
- Prepare comprehensive leasing documents and contracts, ensuring legal compliance and accuracy in all agreements.
- Oversee the collection of Security Deposits and rents, implementing efficient payment processes.
- Conduct thorough background checks on prospective tenants, ensuring a reliable and responsible tenant pool.
- Explain leasing policies to prospective renters, addressing inquiries and fostering clear communication.
- Process maintenance requests from property tenants, ensuring timely and satisfactory resolution.
- Conduct property tours, showcasing available units and promoting a positive tenant experience.
- Manage the handing and taking over of units, ensuring a smooth transition for both tenants and the organization.
- Ensure timely reinstatement and fitting out of units, optimizing property readiness for occupancy.
Administrator
CLL Shipping (S) Pte Ltd
11.2013 - 11.2014
- Process and coordinate shipment requests, ensuring timely and accurate delivery of goods.
- Assist in obtaining, analyzing, and verifying the accuracy of order information.
- Collaborate with internal teams to address and resolve shipment-related issues.
- Prepare and maintain shipping documentation, including bills of lading, packing lists, and customs paperwork.
- Provide customer service support by addressing inquiries related to shipment status, tracking, and delivery times.
- Work closely with carriers and freight forwarders to optimize shipping routes and reduce transportation costs.
- Implement and maintain efficient filing systems for shipping records and documentation.
- Monitor and track inventory levels to prevent stockouts and delays in shipments.
Customer Service Co-ordinator
Mac-Nels Line (S) Pte Ltd
10.2007 - 08.2013
- versee inbound and outbound packages for transportation, ensuring timely and accurate deliveries.
- Communicate with shippers to provide shipping rates, answer inquiries, and address any concerns.
- Manage and coordinate large quantities of packages, ensuring proper documentation and labeling.
- Assist in routing tasks to optimize transportation routes and reduce shipping costs.
- Collaborate with carriers and freight forwarders to schedule and coordinate shipments.
- Monitor and track shipments to provide real-time updates to customers and internal teams.
- Address and resolve shipping-related issues, including delays, damages, and discrepancies.
- Maintain accurate and up-to-date records of shipments, rates, and customer communications.
- Implement process improvements to enhance the efficiency of shipping operations.
Education
High School Diploma -
Bowen Secondary School
Singapore11.1993
Skills
- Customer Service
- Lease Negotiation
- Legal Compliance
- Tenant Relations
- Background Checks
- Property Turnovers
- Payment Processing
- Maintenance Request Handling
- Property Tours
- Reinstatement and Fitting Out
- Documentation Management
- Accuracy and Detail-Oriented
- Collaboration and Communication
Timeline
Senior Executive, Real Estate Management
Nanyang Technological University
10.2015 - Current
Administrator
CLL Shipping (S) Pte Ltd
11.2013 - 11.2014
Customer Service Co-ordinator
Mac-Nels Line (S) Pte Ltd
10.2007 - 08.2013
High School Diploma -
Bowen Secondary School