Norita Bte Ismail
Summary
Dynamic and results-oriented professional with extensive experience in financial process management and strategic policy development, notably at the Ministry of Trade and Industry. Excelled in enhancing public service efficiency and streamlining financial operations, leveraging analytical problem-solving and team collaboration skills. Achieved significant improvements in ministry-wide processes and financial reporting accuracy.
Overview
29
29
years of professional experience
Work History
Executive
Ministry of Trade and Industry
Singapore, Singapore
08.2012 - Current
- Assisted in policy planning and operations to enhance public service efficiency.
- Provided critical support during the COVID-19 pandemic and Singapore General Elections.
- Contributed to the improvement of ministry-wide processes and administrative functions.
Payroll and Claims Officer
Vital.org, Ministry of Finance
Singapore
05.2007 - 05.2011
- Managed payroll processing and claims administration with high accuracy.
- Ensured compliance with financial policies and government regulations.
Assistant Finance Officer
Ministry of Foreign Affairs
Singapore
03.1996 - 05.2007
- Increased efficiency in accounts payable processing by implementing a digital filing system for easy access to vendor information.
- Provided support during internal and external audits, ensuring compliance with relevant regulations and company policies.
- Enhanced financial reporting accuracy by streamlining data entry processes and implementing automated systems.
- Managed relationships with vendors effectively, negotiating favorable payment terms that improved overall cash flow management.
- Ensured timely month-end closing procedures by consistently meeting deadlines for account reconciliations and journal entries.
Education
High School Diploma -
Temasek Polytechnic
Singapore03-2012
High School Diploma -
PSB Academy
Singapore07-2009
Skills
- Strategic Policy Development
- Financial Process Management
- Analytical Problem-Solving
- AI Tools Utilization
- Customer Service Expertise
- Team Collaboration
Accomplishments
- Completed financial process e-learning modules within the Ministry
- Self-initiated training in prompt engineering and AI-driven tools to improve workplace efficiency
- Microsoft Office (Word, Excel, Powerpoint)
- Financial and Payroll Systems
- AI-Powered Productivity Tools
Languages
English
Intermediate (B1)
Indonesian
Intermediate (B1)
Malay
Bilingual or Proficient (C2)
Additional Information
Islamic Studies & Courses
Al-Hadi Academy (Singapore)
- Tahsin & Tajwid (Ongoing)
- One-to-One Al-Quran Reading with Tajwid & Tadabbur (Ongoing)
- Tadarus (Khatam)(Completed)
- Refining Recitation in Solat (Completed)
- Basic Tajwid Certificate (Modules 1 & 2) (Completed)
- Imam Course for Women (Completed)
- Practical Solat Workshop (Completed)
- Certificate in Islamic Studies (Completed)
Timeline
Executive
Ministry of Trade and Industry
08.2012 - Current
Payroll and Claims Officer
Vital.org, Ministry of Finance
05.2007 - 05.2011
Assistant Finance Officer
Ministry of Foreign Affairs
03.1996 - 05.2007
High School Diploma -
Temasek Polytechnic
High School Diploma -
PSB Academy