Norita Kamis
Summary
Sales Associate with 2 years of experience in fashion retail environment. Recognised for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implement additional processes that drive
profitability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
MMSG PTE LTD
05.2023 - 04.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Guess Boutique
02.2022 - 02.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
Delivery Driver Assistant
Qexpress Pte Ltd
06.2021 - 02.2022
- Ensured timely deliveries by maintaining accurate route schedules and addressing any delays promptly.
- Enhanced customer satisfaction with prompt and courteous service during deliveries.
- Assisted in maintaining vehicle cleanliness, conducting regular checks for optimal performance.
- Resolved customer complaints professionally, ensuring their concerns were addressed effectively.
- Collaborated with warehouse staff to efficiently organize packages for daily deliveries.
- Verified package information, cross-checking invoices to maintain accuracy throughout the delivery process.
- Provided exceptional service to customers, answering questions regarding their orders and delivery times.
- Contributed to overall team success by consistently meeting daily delivery targets and goals.
- Maintained safety standards while assisting driver in maneuvering the vehicle through difficult routes or tight spaces.
- Reduced potential damage claims by carefully handling fragile items during loading and unloading procedures.
- Assisted driver in completing required documentation such as proof of delivery forms or incident reports when needed.
- Continuously adapted to changes in routes or schedules due to unforeseen circumstances, ensuring minimal disruption in service levels.
- Efficiently sorted packages based on priority status, enabling faster processing of high-priority shipments during peak periods.
- Built strong relationships with colleagues at various locations, fostering effective communication across teams for streamlined operations.
- Identified potential areas for improvement within current processes, sharing feedback with management for consideration.
- Displayed very good communication and customer service skills.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Verified and documented package deliveries for proof of accuracy and deadline adherence.
- Used proper safety techniques and gear such as lifting straps to move items off truck.
- Lifted and carried packages weighing up to Number pounds.
- Scanned and tracked packages for delivery accuracy and security.
- Reduced unnecessary delays, collaborating with drivers to plan and navigate routes.
- Managed detailed records of packages and deliveries according to established protocols.
Warehouse Packer
Direct Link
12.2020 - 06.2021
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.
- Expedited shipping times, maintaining close attention to priority orders and deadlines.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Contributed to positive team dynamics through clear communication and collaborative problem-solving efforts.
- Assisted in inventory control measures, conducting regular counts for stock accuracy.
- Minimized product loss by reporting any damaged or missing items immediately upon discovery.
- Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.
- Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
- Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Proactively identified potential bottlenecks in the packing process, suggesting solutions to improve workflow efficiency.
- Participated in continuous improvement initiatives aimed at optimizing warehouse processes for better performance outcomes.
- Collaborated with supervisors regarding any discrepancies on pick lists or inventory concerns to ensure resolution.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.
Education
N Level - English, Mathematics, Science, POA, Malay
Private School
11.2020
Skills
- Inventory Control
- Business Development
- Product Sales
- Payment Processing
- Sales Development
- Upselling
- Order Processing
- Cash Handling
- Reliable and punctual
- Relationship Building
- Teamwork and Collaboration
- Product Promotions
- Cash Register Operation
- Retail Store Operations
- Stocking and Receiving
- Sales Training
- Persuasion techniques
- Merchandising knowledge
- Outgoing Personality
- Excellent people skills
- Outgoing personality
- Product sales
- Fitting room maintenance
- Upselling and cross selling
- Contact follow-up
Certification
Makeup course
Timeline
Sales Associate
MMSG PTE LTD
05.2023 - 04.2024
Sales Associate
Guess Boutique
02.2022 - 02.2023
Delivery Driver Assistant
Qexpress Pte Ltd
06.2021 - 02.2022
Warehouse Packer
Direct Link
12.2020 - 06.2021
N Level - English, Mathematics, Science, POA, Malay
Private School