NOR IRSHADA BINTE ADNAN

• Responded to WhatsApp/Walk-in inquiries
• Performed administrative tasks efficiently
• Utilized Microsoft Excel/Google Sheets effectively
• Provide excellent customer assistance for bookings
• Provide rental quotation
• Follow up on van rental payment & ending contract
• Updating of Payroll and Leave using HRMS
• Create/Update rental agreement/invoice using ReachERP software
• Social media posting on current promotions etc
• Ensure office supplies is replenished

• Handle customer service
• Clerical duties
• Assisted call-in customers with questions
• Perform cashiering duties & check cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations

• Ensure shift are covered and maximizes product and people when needed

• Attend to customer's need, handle complaints and cross selling

• Any other ad-hoc given by upper authority

• Payroll - timesheet hour

• Ensured smooth daily operations

• Accountable for staff performance, training, and motivation to drive sales

• Manage staff roster and motivate team to drive sales to achieve target

• Attend to vendors - Foodpanda, Deliveroo (Selected Outlet)

• Handled POS cashier duties and managed petty cash and vault

• Managed monthly inventory and ordered sufficient stocks

CSO- TEMP (NSRCC)

• Handle enquiries by members via phone calls and emails on a daily basis
• Update members' payment record into CMS to reflect updated payment records on daily basis
• Remind expiring members to renew membership on a monthly basis
• Replenishment of forms and brochures on a monthly basis

PT SM (PASTAMANIA)

• Assist both Assistant and Outlet Manager on areas given
• Running shift smoothly and proper turnover especially for customers
• Handle both Dine-In and Delivery - Catering Included if any

FT CSO (UGL)

• Achieved and maintained KPI targets consistently
• Provided exceptional customer service through handling calls, queries, feedback, and complaints
• Performed administrative tasks proficiently using Microsoft Office
• Ensured proper enforcement officer assignment and site strength checks for every shift

• PT BARISTA (CBTL)
• Cashiering duty
• Assist in checking stocks
• Maintain cleanliness
• Promote on going promotion
• Perform other task given by superior

• Efficiently processed online orders via call, ensuring prompt and accurate service

• Provided exceptional customer service by promptly addressing inquiries and resolving issues

• Successfully managed high volume of customer interactions, maintaining a positive and professional demeanor