NORIDAYU ZAINUDDIN

• Assisted Ion member/ Shoppers with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained concierge book to provide visitors with access to relevant local information.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Offering information about mall events, promotions, and services.
• Provided language translation services as needed, easing communication barriers for international guests.
• Provided accurate information regarding local attractions, restaurants and activities.
• Encouraging customer feedback and suggestions to improve mall services.
• Maintaining a thorough knowledge of the mall's layout, stores, and services.
• Working closely with security and other teams to ensure a safe and secure environment.
• Representing the mall's brand and values in a friendly, approachable, and professional manner.

Call- Centre & Customer Care

Involves handling shoppers inquiries, resolving issues, and providing support via phone, email, or chat. The scope of the job include:

1. Answering customer calls, emails, or chats in a timely and professional manner
2. Listening to customer concerns, empathizing, and providing solutions or alternatives
3. Resolving customer complaints, issues, or problems in a fair and efficient manner
4. Providing product or service information, features, and benefits to customers

ION Officer

1. Patrol premises to prevent and detect signs of intrusion or suspicious activities.
2. Monitor CCTV cameras and alarms to identify potential security breaches.
3. Respond to emergencies, incidents, and alarms, taking appropriate action.
4. Control access to premises, screening visitors and employees.
5. Enforce rules, regulations, and policies to ensure compliance.
6. Conduct regular security checks and risk assessments.
7. Collaborate with law enforcement agencies when necessary.
8. Provide assistance and support during emergencies or evacuations.
9. Write reports and maintain records of incidents and activities.
10. Stay up-to-date with security procedures and protocols.

11. Providing guidance on mall facilities, services, and amenities.
12. Encouraging customer feedback and suggestions to improve mall services.
13. Maintaining a thorough knowledge of the mall's layout, stores, and services.

• Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
• Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
• Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Coordinated merchandising displays, signage and sales enablement.
• Working closely with logistics in managing stocks e.g packing and sorting of stocks for events and distribution to outlets.
• Assisting in setup for run event and expo such as the biggest event in Singapore, The Standard Chartered Marathon.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Processed transactions efficiently, ensuring accurate pricing and inventory management.
• Operated cash registers, receiving and processing both cash and card payments.
• Used in-store system to locate inventory and place special orders for customers.

• Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Informed customers of promotions to increase sales productivity and volume.
• Attended monthly sales meetings and quarterly sales trainings.
• Stayed current on company offerings and industry trends.
• Helped store manager prepare monthly duty roster
• Prepare weekly Sales Report ( week vs week )
• Nominated Best Employee By Mystery Shopper at Tampines Mall.

• Greeted guests upon arrival and offered assistance.
• Managed VIP guest relations, ensuring exceptional service levels were met at all times.
• Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
• Arranged pick-up, organized surprises such as birthday treats, wedding anniversaries for both VIP's and "Loyalty" Guests.
• Made regular rounds to ensure guests needs were met.
• Operated telephone switchboard
• Performed guest check-in/out