NORIDAH MOHAMED NOR
Singapore
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Reliable Transport & Logistic Services Pte Ltd
01.2024 - Current
- Collaborated with other departments to ensure customer satisfaction
- Developed customer service scripts that improved customer service representatives' ability to handle customer inquiries.
- Invoicing & Payment Processing: Issued invoices for GST, duties, and taxes, providing QR codes and payment details for client transactions.
- Delivery Coordination: Arranged delivery logistics and confirmed additional services (uncrating, disposal, manpower) with clients.
- Post-Payment Documentation: Issued permits and final invoices after payment confirmation.
- Package Notification & Payment Processing: Informed clients of parcel arrivals, provided proof with photos, and communicated payment details for online purchases. Facilitated payment through cash or bank transfer before delivery.
- Delivery Backlog Management: Monitored and reviewed daily delivery backlog to ensure timely dispatch.
- Client Liaison: Coordinated with Indonesia customer service to address and resolve ETA queries.
Customer Service Officer
PosTKI Private Limited
11.2020 - 12.2023
- Provided exceptional customer service and resolved customer inquiries and complaints
- Maintained accurate records of customer interactions and transactions
- Collaborated with cross-functional teams to ensure customer satisfaction
- Assisted in developing and implementing customer service procedures and policies
- Handled customer escalations and resolved issues in a timely manner
Shipping assistant
Sanmina SCI System Pte Ltd
06.2011 - 11.2020
- Managed shipping and logistics operations
- Coordinated with suppliers and freight forwarders to ensure timely delivery of goods
- Maintained accurate inventory records and performed regular stock checks
- Assisted in preparing shipping documents and customs clearance
- Handled customer inquiries and provided shipping updates
Customer Service Coordinator
Nippon Express Singapore Pte Ltd
10.2006 - 02.2009
- Managed customer inquiries and provided timely and accurate responses
- Coordinated with internal teams to ensure smooth order processing and delivery
- Handled customer complaints and worked towards resolution
- Maintained customer database and updated customer information
- Prepared reports and analyzed customer service metrics
Admin Cum Cashier
Comfort Delgro Engineering
12.2004 - 10.2006
- Managed administrative tasks, including data entry and filing
- Handled cash transactions and maintained accurate cash registers
- Assisted in payroll processing and employee record maintenance
- Provided administrative support to various departments
- Managed office supplies and inventory
Customer Service Officer
Citycab Pte Ltd
10.1998 - 11.2001
- Assisted customers with taxi booking and inquiries
- Resolved customer complaints and provided solutions
- Coordinated with taxi drivers to ensure efficient service
- Maintained accurate records of customer interactions and transactions
- Provided support to the dispatch team during peak hours
Front Desk Officer
Mornington Country Club
06.1998 - 08.1998
- Greeted and assisted club members and guests
- Managed reservations and checked-in guests
- Provided information about club facilities and services
- Handled telephone inquiries and transferred calls to appropriate departments
- Managed guest complaints and resolved issues
Front Desk Officer
Furama Hotel
01.1996 - 05.1998
- Welcomed and checked-in hotel guests
- Managed guest reservations and room assignments
- Assisted guests with inquiries and provided recommendations for local attractions
- Handled guest complaints and ensured guest satisfaction
- Coordinated with housekeeping and maintenance departments to fulfill guest requests
Education
Secondary 2 -
12.1995
Primary education - PSLE - undefined
12.1992
Skills
- Customer service
- Microsoft Office
- Communication skills
- Microsoft Excel
- Computer Skills
- Excel
- PowerPoint
- Administrative
- WSQ Crisis And Conflict Management
- WSQ innovative Communication Methods using ChatGPT
- Microsoft Word
- Workplace Literacy & Numeracy
- Personal Effectiveness OPS
- Learning & Personal Development
- Communication and Relationship Management - Operations
- ITE SKILLS CERTIFICATE IN LOGISTICS OPERATIONS
- Workplace Information Communication Technologies Operations Level
Certification
- Workplace Information Communication Technologies Operations Level
- ITE Skill Certificate in Logistics Operations
- Communication and Relationship Management - Operations
- Learning & Personal Development
- Personal Effectiveness OPS
- Workplace Literacy & Numeracy
Timeline
Customer Service Representative - Reliable Transport & Logistic Services Pte Ltd
01.2024 - Current
Customer Service Officer - PosTKI Private Limited
11.2020 - 12.2023
Shipping assistant - Sanmina SCI System Pte Ltd
06.2011 - 11.2020
Customer Service Coordinator - Nippon Express Singapore Pte Ltd
10.2006 - 02.2009
Admin Cum Cashier - Comfort Delgro Engineering
12.2004 - 10.2006
Customer Service Officer - Citycab Pte Ltd
10.1998 - 11.2001
Front Desk Officer - Mornington Country Club
06.1998 - 08.1998
Front Desk Officer - Furama Hotel
01.1996 - 05.1998
Jalan Teck Whye Primary School - Primary education - PSLE,
Jalan Teck Whye Secondary School - Secondary 2,
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