NORHAYATI MD SHARIFF

Dynamic Guest Relations Officer with nearly 30 years of experience in premium hospitality environments. Expert in enhancing guest satisfaction and operational excellence, demonstrated by effectively managing VIP interactions at Singapore Airlines. Strong background in customer service roles, achieving increased guest retention through adept issue resolution and communication skills. Professional in guest services, experienced in leading teams to deliver exceptional customer experiences, fostering team collaboration, and addressing dynamic needs to achieve results. Skilled in conflict resolution, communication, and operational efficiency, ensuring high standards in fast-paced environments while coordinating guest services and leading teams to ensure exceptional service. Utilizes strong interpersonal skills and effective problem-solving to enhance guest satisfaction, maintaining service quality and fostering a collaborative team environment. Diligent customer service professional with a solid foundation in managing guest services and resolving customer inquiries, successfully leading teams to ensure smooth daily operations and high guest satisfaction while demonstrating expertise in conflict resolution and effective team communication.