Summary

Overview

Work History

Education

Skills

Languages

Timeline

Nor Hafeeza Binte Abdul Jabbar

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

years of professional experience

Work History

Retail Assistant

Singapore,Suntec City

09.2023 - Current

Used POS system to process sales, returns, online orders, and gift card activations.
Greeted customers, helped locate merchandise, and suggested suitable options.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Collaborated with team members to accomplish sales goals and improve overall store performance.
Interacted with customers proactively, identifying needs and offering suitable product recommendations.

Admin Assistant

Gadget Connection

Singapore,Toa Payoh

02.2013 - 09.2016

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Administrative Assistant

HSBC

Singapore

01.2003 - 12.2008

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Developed strategies to streamline and improve office procedures.

Retail Worker

Watsons

Singapore

01.2001 - 01.2003

Greeted customers, helped locate merchandise, and suggested suitable options.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Used POS system to process sales, returns, online orders, and gift card activations.
Helped customers complete purchases, locate items, and join reward programs.
Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.

Education

N Level - Secondary Education

Paya Lebar Methodist Girls School

Paya Lebar

12.2000

Skills

[Type] sales techniques

Retail transactions processing

POS systems

Organization

Cash register operation

Good Telephone Etiquette

Teamwork and Collaboration

Dependable and Responsible

Organization and Time Management

Multitasking Abilities