NORGITA HUSSEIN
Summary
Proven leader with extensive experience in staff management and training, notably at AURA PRESTIGE. Excelled in enhancing customer satisfaction and operational efficiency through effective project management and employee motivation. Skilled in inventory control, achieving significant improvements in productivity and team dynamics. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Supervisor
AURA PRESTIGE
12.2022 - Current
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Created visually appealing displays showcasing products effectively which led to an increase in impulse purchases.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Shop Supervisor
CHOMEL PTE LTD
02.2020 - 12.2022
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Checked incoming orders and organized new stock.
Assistant Shop Manager
Pandora Jewellery
09.2013 - 01.2020
- Implemented loss prevention measures to reduce shrinkage rates and protect store assets.
- Increased sales through effective merchandising strategies and engaging product presentations.
- Contributed to the continuous improvement of store operations by participating in meetings, sharing insights, and implementing new initiatives.
- Improved customer satisfaction by addressing and resolving customer concerns promptly and professionally.
- Enhanced shop floor efficiency by regularly reorganizing displays according to seasonal trends or promotional activities.
Assistant Store Manager
Lagardere Travel Retail
09.2008 - 08.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Senior Sales Assistant
CHOMEL PTE LTD
08.2004 - 08.2008
- Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
- Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
- Identified potential upselling opportunities by listening carefully to customers'' needs during conversations.
- Accepted and processed cash, check, and card payments.
Shop Supervisor
SWIZZLE CHOCOLATE
04.2000 - 07.2004
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Checked incoming orders and organized new stock.
Sales Associate
Duty-Free Shopping (DFS) Galleria
02.1998 - 03.2000
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
READING LEVEL 5/LISTENING LEVEL 6/SPEAKING LEVEL 7
WLPN ASSESSMENTS
SINGAPORE03.2012
No Degree - ARABIC LANGUAGE
AL SAGOFF ARABIC SCHOOL
SINGAPORE11.1996
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Project Management
Timeline
Supervisor
AURA PRESTIGE
12.2022 - Current
Shop Supervisor
CHOMEL PTE LTD
02.2020 - 12.2022
Assistant Shop Manager
Pandora Jewellery
09.2013 - 01.2020
Assistant Store Manager
Lagardere Travel Retail
09.2008 - 08.2013
Senior Sales Assistant
CHOMEL PTE LTD
08.2004 - 08.2008
Shop Supervisor
SWIZZLE CHOCOLATE
04.2000 - 07.2004
Sales Associate
Duty-Free Shopping (DFS) Galleria
02.1998 - 03.2000
READING LEVEL 5/LISTENING LEVEL 6/SPEAKING LEVEL 7
WLPN ASSESSMENTS
No Degree - ARABIC LANGUAGE
AL SAGOFF ARABIC SCHOOL
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